Amazon's Whole Foods suffers credit card breach

October 4, 2017

As consumers still grapple with a massive Equifax data breach, reports indicate Whole Foods' shoppers are likely facing a similar issue.

Fashion retailer ramps ups the ‘wow’ to drive customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Dana Spinola, founder and CEO of fashion boutique franchise fab’rik, created a unique and innovative in-store customer experience program to spur an enriched…

Aegis Electronic Group offers weather resistant LCD displays

October 3, 2017

Aegis Electronic Group Inc. is now allowing customers to purchase its TruVu monitors on its website. The displays are designed with anti glare, anti…

Hudson Group boosts store experience with digital signage

October 3, 2017

Travel retailer Hudson Group has upgraded its Detroit Metropolitan Airport location with digital signage. The retailer deployed a circular LED display, a…

Ikea vending machine offers kitchen tools

October 3, 2017

Ikea has installed a vending machine at a Stockholm subway station to sell small kitchen items such as a garlic press, an egg slicer and other tools, according…

Shake Shack to introduce cashless kiosk in New York City

October 2, 2017

Shake Shack will introduce its first-ever cashless kiosk at a new restaurant in Astor Place in New York City this month, according to a Kiosk Marketplace…

Take your workforce off a 'lean' diet with better management practices

John Orr, senior vice president of retail at Ceridian, believes employees are at the core of delivering a good customer experience and achieving profitability…

Florida utility introduces bill payment kiosks

October 2, 2017

Gulf Power, an electric utility based in Pensacola, Florida, has implemented self-serve kiosks to make bill payment easier and more accessible, according to…

5 lessons restaurants can learn from Uber, Amazon

by Shyam Rao

Uber and Amazon have bridged the gap between digital and physical experiences in a way that has reset consumer expectations for how they interact with all…

Cupcake brand views delivery service as a key business ingredient

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sprinkles, a high-end bakery operation, expands its delivery partnership as it builds the business.

Freshii closes Target units, reports delayed openings

September 29, 2017

After operating 18 locations inside Target stores for the past two years, Freshii announced this week that it's closing all of them with 17 shuttered in the…

Study: Consumers OK with IoT payments, but want control over purchase

September 29, 2017

Nearly half of consumers in the U.S. polled for a Worldpay survey said they would feel comfortable with a connected device, such as a refrigerator, ordering…

Starbucks in China welcomes Alipay acceptance

September 29, 2017

Alipay users in China can now use the mobile wallet to pay for coffee and food at all Starbucks locations in China, according to a report from Caixin. 

Mental health screening kiosk installed in North Carolina town

September 29, 2017

A mental health screening kiosk has been installed at the Human Services Center in Bayboro, North Carolina as part of the Access Point screening program from…

Swarovski's new VR app lets users buy goods via Masterpass checkout

September 29, 2017

MasterCard and Swarovski launched a virtual reality shopping app for the Atelier Swarovski home décor line, a collection of functional and decorative crystal…

Luxury jewelry retailer reaping big rewards with interactive touchscreen deployment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for sales, customers and associates.

California DMV opens self-serve kiosks in San Francisco supermarkets

September 28, 2017

The California Department of Motor Vehicles has installed 14 self-service kiosks at San Francisco area grocery stores so drivers can renew vehicle…

Cyber Monday will overtake Black Friday as consumer favorite, reveals study

September 28, 2017

Tired of crowds, long lines and seeking more convenience, consumers are expected to shop more on Cyber Monday this holiday season than on Black Friday.

Halloween spend may hit $9B record

September 28, 2017

Retailers selling Halloween candy, costumes and pumpkins are likely to see a lot of consumer activity this year as shoppers are predicted to spend $9.…

Amazon's Manhattan hub will house 2,000 employees

September 28, 2017

Amazon's impending Manhattan office will be home to 2,000 employees over the next three years, according to an AM New York report.