Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

New leadership moves at Scala

August 30, 2016

There is a new leadership board at Scala, which is now a Stratacache company.

Best Buy heading into big sales seasons with ecommerce confidence

August 30, 2016

Best Buy is gearing up for the holiday season with confidence, given some robust sales achievements.

Two Tap expands options to help retailers sell on global scale

August 30, 2016

A new service from Two Tap, called Two Tap Crossborder, lets consumers outside of the U.S. order from American retailers with as much ease as if they were…

Square teams with TouchBistro, Vend users to process payments

August 29, 2016

Square has announced integrations with TouchBistro and Vend to give merchants who use those systems the ability to process payments with Square, according to a…

3 ways to ensure a loyalty program pays off

Retailers need to be convenient, responsive and memorable. At every touchpoint, we should strive to answer the question "how is this helping shoppers out?"

IoT remains early stage tech in boosting customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Defining Internet of Things as intelligent interaction between humans and things to exchange information is easy enough, but assessing how and where IoT is…

Sears' financial stumbles lead to CEO cash infusion.

August 26, 2016

The latest financial news for struggling retailer Sears isn't good and the retailer is hoping its top chief can keep things stable as it aims to sell real…

Amazon expands fulfillment strategy in Texas

August 26, 2016

Amazon is getting ready to debut its eighth Texas-based fulfillment center, this one to open in Coppell.

Wal-Mart Pay doesn't need loyalty and that's ok

by Will Hernandez — Editor, NetWorld Media Group

Is a loyalty program really what consumers need to use mobile payments and mobile wallets?

Amazon, Great Clips share advice for developing a best-in-class mobile experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting to new form factors and tapping…

Office Depot CEO departing the helm early next year

August 24, 2016

Office Depot CEO Roland Smith will leave his role come the first quarter of next year but will remain as board chairman, according to a Sun Sentinel news…

Action sports retailer taps cloud system to boost customer experience

August 24, 2016

Active Ride Shop is using a cloud-based engagement technology for mobile point of sale, merchandising, customer relationship management and sale audit in a…

Add Dimension in Display Cases with New Combination Riser

Create eye-catching dimension in fresh food cases with the new One Piece Riser Combination from FFR Merchandising.

Paytronix updates platform

August 23, 2016

Paytronix Systems has implemented upgrades to its Paytronix Platform.

Report: Most retailers not optimizing social media engagement opportunity

August 23, 2016

Social media is becoming increasingly popular among retailers, but 81 percent of those using the platforms to engage customers acknowledge they need help in…

Back-to-school sales are up but spend not as high as last year

August 23, 2016

Good news for retailers as back-to-school sales grab traction: Sales are rebounding this year following sluggish growth in the past three years.

Hunter Douglas taps mobile platform to engage customers

August 23, 2016

Custom window fashion maker Hunter Douglas is using a new mobile-optimized platform for sales and consumer engagement via mobile devices and social networks.

Pizza Hut digital leader Baron Concors talks mobile strategy, best practices

Baron Concors, Pizza Hut global chief digital officer, said the “focus on mobile is a focus on customer,” and that retailers must turn their mindset to…

The simple solution for retailers: Be channel agnostic

by Chris Petersen — Owner, IMS

Consumer journeys are neither the same, nor consistent. The term omnichannel is becoming ubiquitous. However, it may be one of the most misunderstood terms in…