The birds and the bees of customer experience design

by Lyle Bunn — Strategy Architect, BUNN

Meeting customer expectations has changed, forever. Meantime, corporate initiatives can take a long time to implement and poorly executed inititives can really…

Lululemon takes a community, concierge approach to lure in shoppers

November 23, 2015

Lululemon Athletica is aiming to lure in shoppers, and keep them browsing longer in its retail space and taking a few new approaches to making that happen.

Abercrombie & Fitch enjoys healthy profit, smaller sales dip for quarter

November 23, 2015

Clothing retailer Abercrombie & Fitch got an early holiday gift with its latest earnings report.

Ex-Walgreens leader steps into new chief role at Kohl’s

November 23, 2015

Kohl’s has a new chief operating officer, having hired on former Walgreens e-commerce chief Sona Chawla.

5 pros and cons of scaling a retail operation

Before you sign on the dotted line for a new location, consider these pros and cons of scaling your retail business.

Walmart revamps Cyber Monday into Cyber Sunday

November 23, 2015

The world's biggest retailer jump starts the online shopping day of the year one day earlier and is offering quadruple the number of sales items.

Walmart inventory cuts – 5 ways to make room for the best shoppers

by Bryan Pearson — President, LoyaltyOne

Walmart’s recent attempt to reduce shelf stock has vendors concerned, but the greater consideration should be applied to shoppers. Walmart may be doing so, as…

10 reasons retailers should embark on digital signage

Small and medium-sized retailers struggle to compete with corporate giants but digital signage can give a helping hand by providing a platform to grab the…

Dunkin' Donuts testing on-the-go ordering, delivery service

November 20, 2015

Dunkin' Donuts is testing mobile ordering in Portland, Maine, and delivery service in Dallas.

Video: Why, how data drives Dickey's BBQ

Dickey's BBQ CEO Roland Dickey Jr., discusses his three-prong approach to the guest experience and the chain's use of technology.

7 steps to digital signage success

by David Little — Director of Marketing, Keywest Technology

Digital signage end-users know that the implementation process can be arduous; it's time to understand why that is and what they can do about it.

Denver airport parking facility parks digital signage in executive lounge

November 19, 2015

Flyte Systems is making travel out of Denver International Airport easier thanks to its FlyteBoard digital signage display at ParkDIA, Denver's newest…

WEBINAR: Millennials Disrupt Shopping: The New World of Connected Shopping

Millennials are a strong and powerful influence in the retail segment and are disrupting traditional shopping patterns with their instant, constant…

Report: Sustainability top trend in foodservice packaging

November 19, 2015

The Foodservice Packaging Institute's 2015 Trends Report reveals foodservice operators are looking for environmentally friendly packaging and customization…

Samsung Pay coming to budget phones?

November 19, 2015

Samsung Electronics reportedly is planning to bring its new mobile-payment system to mid- and low-end handsets.

Wal-Mart bests expectations on quarterly earnings

November 19, 2015

Financial results arrive as retailers put finishing touches on holiday sales strategies.

Start-up targets Amazon with pricing service benefitting retailers, consumers

November 19, 2015

Price service aims to connect local retailers with Amazon Prime members who want the cheapest price while supporting nearby stores.

Food, beverage, grocery lead charge in fostering inclusive workplaces

November 19, 2015

When it comes to inclusive benefits and protections supporting workplace equality for the lesbian, gay, bisexual, and transgender workforce, the food, beverage…

4 questions retailers must answer to drive the ultimate customer experience

Retailers face an increasingly competitive marketplace, buffeted continually by the need to evolve and adopt the newest technologies introduced to the market.

Retail infusion taking flight at SFO airport concourse

November 17, 2015

The customer experience will be very different for airport travelers taking flight from United Airlines T3 concourse thanks to more dining, retail and…