Retaligent intros Charisma 1:1 clienteling and loyalty solution

January 9, 2011

Retail software company Retaligent Solutions Inc. recently announced its new retail-specific Customer Relationship Management (CRM) solution, Charisma 1:1.

Empathica expands GoRecommend to Twitter, e-mail

January 9, 2011

Customer experience management solutions provider Empathica Inc. announced today its GoRecommend solution has expanded the company's coverage of social media…

NRF: Walmart unveils ROI data for in-store digital signage campaigns

by James Bickers — Editor, Networld Alliance

January 9, 2011

New York -- At a Monday afternoon National Retail Federation session presented by Walmart and creative partner Studio Squared, the retailer released data on…

NRF: Target, Walgreens execs talk mobile strategy

by James Bickers — Editor, Networld Alliance

Executives discussed their strategic approach to integrating mobile with the in-store, online experiences.

NRF: Executive schools retailers on mobile payment

Retailers could reap a plethora of benefits by implementing mobile-payment systems

Livetweet: Follow the NRF 2011 Big Show

This weekend, the retail world will converge on New York City for the NRF 100th Annual Convention & EXPO. The event takes place January 9-12 at the Jacob…

ShopperGauge report examines in-aisle display effectiveness

January 6, 2011

The suppliers of the ShopperGauge technology have announced the release of a new case study targeted at answering one of the retail industry's top in-store…

Alaska wireless store adds new digital retail displays

January 6, 2011

Shoppers looking over the latest wireless devices at Alaska Communications stores are using MicroSigns' digital pricing displays to get the information they…

At CES, Alcatel-Lucent unveils six new retail solutions

January 6, 2011

At this year's Consumer Electronics Show (CES) in Las Vegas, six new retail solutions were debuted by the ng Connect Program, founded by Alcatel-Lucent.The…

Social media integrated into new ReAct retail digital signage

January 6, 2011

Interactive merchandising solutions firm MTI announced that it has integrated popular social media tools that influence how people shop directly into its new…

Starmount launches mobile POS system for retail

January 5, 2011

Starmount has introduced its new mobile selling assistant, Engage, which it says allows retailers to deliver a more efficient, personalized store experience…

Aruba announces Wi-Fi solution for in-store mobile marketing

January 5, 2011

Aruba Networks has announced a new Wi-Fi solution for in-store mobile marketing, developed in partnership with Digby and Nearbuy Systems, that it says enables…

Report: Cross-channel integration a key 2011 retail priority

January 5, 2011

ChannelNet, a sponsor of the November 2010 Aberdeen Group study, "The Roadmap from Multi-Channel to Cross-Channel Retailing," says the report findings clearly…

Shedding legacy practices is key to building great customer experiences

There is opportunity for those who grasp that customers will respond to an experience delivered from their point of view.

Study: Shoppers in larger malls respond better to digital signage

January 5, 2011

London — Shoppers respond better to digital advertising in larger malls because they are consistently happier and more engaged, according to the second wave of…

An Impeccable Customer Experience

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

When my children were younger and were called to a meal or wanted to help in the kitchen my wife always asked them if their hands were impeccably clean.  She…

Tomax adds employee biometrics to POS line

January 4, 2011

Tomax, a provider of real-time merchandising and store execution software applications and services, has integrated U.are.U fingerprint biometrics from…

Fred's Inc. chooses KSS Retail for price modeling and optimization

January 4, 2011

Discount retailer Fred's Inc. of Memphis, Tenn., has selected KSS Retail as its provider of price modeling, forecasting and price optimization. Fred's, with…

Frank Mayer & Associates turns a page with retail multitouch demo

January 3, 2011

Frank Mayer & Associates Inc. has joined forces with Touch Revolution and Nanonation to announce the launch of a retail multitouch demonstration, according…

Survey: Shipment tracking, live chat most desired e-commerce features

January 3, 2011

Online service provider Limelight Networks has announced the results of a survey of 1,600 consumers. Limelight Networks sought to determine what customers…