Express Scripts' Prescription...

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 ...for using technology to irritate it’s customers.

New store design: Fine Wine & Good Spirits

Landor Associates unveiled its retail brand experience design for Fine Wine & Good Spirits in Philadelphia. The first store saw a nearly 30 percent…

Citi partners with retail loyalty solution provider rDialogue

November 18, 2010

Citi Retail Partner Cards announced it has entered into an agreement with rDialogue, a customer loyalty and relationship marketing firm, to provide customized…

Empathica launches mobile reporting solution for multi-unit retailers

November 18, 2010

Empathica Inc., a provider of customer experience management (CEM) solutions to more than 200 of the world’s most respected brands, has announced the launch of…

Survey: Shoppers do not want to hear Christmas music before December

November 18, 2010

The vast majority of shoppers (73 percent) do not want to hear festive songs in stores before December, according to a study released by in-store media…

Research shows U.K. shoppers lack brand loyalty to retailers

November 18, 2010

Fifty-nine percent of U.K. shoppers have not decided on the brand they will purchase before researching or buying a product online. Consumers are also…

Legal risks of new retail applications

New technology offers retailers a business boon. Are there possible legal ramifications?

Photo gallery: Specialty wine shop unveils new experiential store design

November 18, 2010

Landor Associates, a strategic brand consulting and design firm, has announced its retail brand experience design for Fine Wine & Good Spirits is being…

Black Friday estimate: 138 million shoppers, up from 2009

November 17, 2010

Talk of discounted toys, e-readers, appliances and even HDTVs has millions of Americans already mapping out their Black Friday plans and filling out their wish…

New CLEAR label protects high-value items from theft, doesn't obscure barcodes

November 17, 2010

Checkpoint Systems Inc. today announced its newest RF label series in its Enhanced Performance (EP) Electronic Article Surveillance (EAS) labels. 

SWOT Pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 Is SWOT analysis helpful in setting prices?

Just in Time for Xmas: Mobile Marketing Tips

by Lisa Biank Fasig — Director, JZMcBride and Associates

Looks like a good number of shoppers will be phoning it in this holiday season.

More evidence of rewards just for stopping by

by Sharon Goldman — Senior Director, COLLOQUY

“Checking in” at a retailer or service provider is getting more valuable than ever, with more companies rewarding customers who do no more than simply walk…

Study: Retailers' return policies often unclear, inconsistent

More than half do not include their return policy on their home page; one-quarter do not allow cross-channel returns.

Holiday e-commerce spending: $38.5 billion in 2010

More online deals means more shoppers will stay home on Black Friday, according to report.

An independent retailer's viral plea for business

by James Bickers — Editor, Networld Alliance

Here in my hometown of Louisville, Kentucky, one of the most iconic fixtures of the local retail scene for the past 25 years has been the music store Ear…

Target is testing shopkick

November 15, 2010

Target today became the first mass-discount retailer to make the shopkick mobile application available to its guests. Users of the app will receive points and…

NRF: Consumer reliance on credit cards for holiday purchases lowest since 2002

November 15, 2010

To ensure they only spend within their budget, more Americans will use their debit cards or cash for their holiday purchases, while the use of credit cards is…

Target launches iPad app

November 15, 2010

Target today announced its first app for iPad is available now on the App Store. The retailer said the app provides a rich and interactive shopping experience…

U.S. Bank, Visa to begin mobile-payment pilot

U.S. Bank and Visa Inc. soon will begin testing mobile payments in more than a dozen states.