Intel digital signage concept shows the changing face of retail

August 8, 2010

According to Digihub.com, Intel’s Intelligent Digital Signage Concept, shown off recently at the Digital Signage World convention in Sydney, could change the…

Executive Summit: Working Breakfast Session: In-store media and its role in customer experience

In this session, learn how in-store media is part of the path to purchase, how it impacts customer experience, and what external factors should in-store media…

Executive Summit: Working Lunch Session: Bringing It Home - What Drives Retail Engagement, Loyalty, and Same-Store Sales?

A powerful session opened by Dr. Robert Passikoff which includes survey data from 35,500 men and women, 18 to 65 years of age. We'll close with key take-a-ways…

Executive Summit: Q&A Session: Attract, Engage, Inform, Persuade: Animating the First Impression

This session explores the importance of the first impression and how not putting the right effort into it derails your success.

Executive Summit: Q&A Session: Creating an Interactive Multi-channel Experience that Complements Your Brand

There's a lot of talk about social media at retail, but not a lot of practical advice on how to actually use it to move the customer satisfaction needle. Learn…

Target CEO apologizes for political donation

August 5, 2010

According to the Associated Press, Target CEO Gregg Steinhafel has written to his employees to express regret over a recent contribution to a political…

Escalate upgrades commerce software suite

August 5, 2010

Escalate Retail has announced that the latest release of its Blue Martini Commerce Suite includes a new Web Services Manager (WSM) layer to simplify and…

Capture the voice of customers to improve the online retail experience

Phone, web and social channels all provide insight into customer wants and needs.

Market basket analytics: Ready for prime time

BI tools can reveal valuable insight by linking the market basket to performance data at every level.

What I learned at the Retail Customer Experience Executive Summit

RCEES 2010 saw a solid mix of perspectives and best practices — and lots of takeaway lessons.

RCEES retrospective: Why are we settling?

by Bob Phibbs — CEO, The Retail Doctor

Customer service is such a broad term and so very, very beige. Or grey. Too many businesses talk about customer service but don’t know how to measure, train…

Casual Male taps Headway for national recruitment

August 4, 2010

Headway Corporate Resources, a North American workforce solutions provider, has announced its recruitment solution partnership with Casual Male Retail Group…

New NEC bar-type display designed for areas where standard screens don't fit

August 4, 2010

NEC Display Solutions of America, a provider of commercial LCD display and projector solutions, has announced a unique addition to its X Series, the 43-inch…

The Bay and Home Outfitter upgrades gift registry

August 4, 2010

With the 2010 bridal season in full swing, Hudson's Bay Co., Canada's largest diversified general merchandise retailer and provider of Canada's largest gift…

With 2010 RCEES in the books, plans are announced for next year's event

August 4, 2010

The inaugural Retail Customer Experience Executive Summit took place at the Westin Chicago N.W. on August 1-3, and by all accounts, it was a success.Executives…

Speedway doesn’t slow down . . . its rewards options, that is

by Sharon Goldman — Senior Director, COLLOQUY

Act fast, high-frequency competitors. Speedway SuperAmerica’s new Speedy Rewards Pay Card is now turning its members’ loyalty cards into debit cards, offering…

Cisco Retail Demonstration at VoiceCon 2010

Tony Bates and Jim Grubb of Cisco demonstrate collaboration in a retail enterprise through Cisco's Quad Platform, which combines the power of social networking…

77kids by American Eagle unveils interactive retail experiences

August 3, 2010

77kids, the kids brand from American Eagle Outfitters, Inc., announced it has partnered with R/GA to create engaging, interactive experiences for the…

Rebuttal to Mary Hunt in Woman's Day Magazine: Retailers Don't Trick Customers

by Bob Phibbs — CEO, The Retail Doctor

Mary Hunt takes aim at retailers by telling Amiable personalities they are all wrong and should become like her, an Analytical. I hate this type of X-files…

NRF unveils STORES' 2010 Hot 100 Retailers list

August 2, 2010

SYMS, Fresh & Easy, rue21 have been ranked among the nation's hottest retailers.