KioskCom/DSS: The end of an era

by Christopher Hall — writer, self

The show rebrands itself as Customer Engagement Technology World this fall.

Three easy ways to boost email deliverability

Increasing email deliverability is both an art and a science, and these tips tap into both.

Stein Mart selects Oracle Retail suite

April 20, 2010

Stein Mart Inc. has selected a broad suite of Oracle Retail merchandising and planning applications to support its strategy of delivering freshness in…

Men shop too: The four key factors for marketing to men

Reaching the male shopper takes more than merely transforming colors, fonts and packaging.

34. J. Crew

J. Crew, a multichannel retailer of women’s, men’s and children’s apparel, shoes and accessories, got a big endorsement by none other than first lady Michelle…

Bazaarvoice brings product reviews to Google search, ads

April 20, 2010

Bazaarvoice announced at the Social Commerce Summit 2010 that it has partnered with Google to share product review content from Bazaarvoice client sites on…

33. Tesco

Tesco, a British-based international grocery and general merchandising retail chain, has begun to lay claim to a portion of the U.S. retail space by bringing…

The return of the Target-only credit card

by James Bickers — Editor, Networld Alliance

It's a move that is understandable from a financial standpoint but questionable from a customer satisfaction one: As we reported Tuesday, Target is…

Going "Beyond" Customer's Expectations

by Annamaria Turano — Executive Director, MCAworks

On New York's east side, there’s a store with exceptional customer service.  It's not on Madison Avenue. It's not on 5th Avenue. It starts with a “B” but it’s…

Target switching to Target-only credit card

April 19, 2010

Target Corp. announced today that all new qualified credit card applicants will receive the Target Credit Card, a credit product accepted at all Target stores…

Survey: Mother's Day spending set to increase this year

April 19, 2010

Having spent slightly more on Valentine’s Day, Easter and even St. Patrick’s Day, consumers this year are continuing the trend and will spend a little bit more…

Reviews platform Viewpoints adds social sharing feature

April 19, 2010

Viewpoints Network, a social technology and media company, announced in a press release the addition of persistent social sharing to the Viewpoints Technology…

Retail e-mails: Treading the fine line between marketing and spam

by James Bickers — Editor, Networld Alliance

A retailer's opt-in list is one of its most valuable assets, but reaching out to it too often can result in brand backlash.

QR codes: Building a mobile loyalty program beyond key tags

Two-thirds of retailers are planning to launch digital mobile initiatives this year, and many of these will include a QR code capability.

Back-office retail suite available for iPad

April 19, 2010

Cornell-Mayo Associates (CMA) today announced that its full suite of back-office retail solutions is now available on the iPad. The new iPad suite is the…

Lego deploys augmented reality kiosks in stores

April 19, 2010

International toy manufacturer Lego has deployed Lego Digital Box augmented reality kiosks at its stores worldwide. TechChee.com reports that the kiosk blends…

Working Harder, Making Less

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

If I told you to: Expand into new markets to stimulate growth. Dramatically increase your investments in inventory and facilities. Accept 15% to 20% lower…

10 Reasons Your Retail Competitors Have More Business Than You

by Bob Phibbs — CEO, The Retail Doctor

If I hear one thing over and over from small business owners its, "I just need more customers." Heard it before 9/11, heard it after, heard it during the…

35. Green Retailing

Retail customers continue to drive the "green movement" in retail, particularly in grocery stores. U.K.-based Tesco’s carbon labeling program is one example.

JCPenney, People magazine announce cross-promotional partnership

April 18, 2010

J.C. Penney Company Inc. and People StyleWatch have teamed up to make it easier than ever to find the latest celebrity-inspired fashion looks and trends…