Placecast launches location-aware retail marketing tool

February 24, 2010

Placecast announced the availability of ShopAlerts, which delivers location-triggered mobile messages when shoppers enter "geo-fences" that can be created…

Vegas shoppers can now tweet on the Miracle Mile Shops billboard

February 24, 2010

Clear Channel Outdoor's Spectacolor unit announced that it has added social media capabilities on its digital screen at the entrance to the Miracle Mile Shops…

Walmart reveals 18-month results for SMART Network

February 23, 2010

The retail giant has tied digital signage to its POS network and it is yielding impressive sales uplifts.

NEC partners with Project Leader Associates to develop VUKUNET ad platform

February 23, 2010

NEC Display Solutions of America has announced a successful partnership with Project Leadership Associates to develop VUKUNET, the universal advertising…

DIMA Photo Kiosk Shoot-Out winners announced

February 23, 2010

The seventh annual Digital Imaging Marketing Association (DIMA) Photo Kiosk Shoot-Out was held over the weekend at PMA 2010, the Photo Marketing Association…

Free redbox iPhone app exceeds 1 million downloads

February 23, 2010

DVD-rental kiosk pillar redbox this week surpassed one million iPhone application downloads, less than four months after the free iPhone app from…

Nine West launches 'lookbook' Facebook app

February 23, 2010

Digital shopping provider Fluid Inc. has announced Nine West as the second customer deploying Fluid Fan Shop, its new Facebook shopping component of Fluid…

Rethinking retail in the age of the grounded consumer

New research from a cultural anthropologist offers timely advice for retail.

Bank of America shows trends in retail store layout

by Bob Phibbs — CEO, The Retail Doctor

I have banked with Bank of America for a long time for my business. The branch I opened the account at was always friendly and efficient.  In preparing…

Are frontline processes ruining your customer experience?

by William Cusick — President, Customerspectives

Without processes, it’s tough to run a business. Things fall through the cracks. So you create processes (or as you’ve probably seen, they create…

NRF 2010 highlights in review

Retail Customer Experience editor James Bickers takes you through selected attendee, exhibitor and speaker highlights from this year's NRF Annual Convention …

Stores within supermarkets gaining popularity

by James Bickers — Editor, Networld Alliance

February 22, 2010

Having a bank branch inside a grocery store is nothing new, and Walmart pushed the store-within-a-store concept to include nail salons and optometrists, but…

Study: Multichannel experience dysfunctional

by James Bickers — Editor, Networld Alliance

February 22, 2010

eGain Communications Corp., a provider of multichannel customer service and knowledge management software, reported in a news release that more than 70 percent…

Retailers can connect with mom shoppers online

by James Bickers — Editor, Networld Alliance

Time-crunched mothers head to the Web to meet their many unique needs – so online retailers need to be ready to serve them.

The customer is wired. Are you?

by Doug Stephens — President, Retail Prophet Consulting

Last week, Target announced that their customers can now upload gift card balances to their mobile device, which can then be scanned and redeemed in-store.

The 4 keys to a successful customer strategy in 2010

by William Cusick — President, Customerspectives

If you’re going to dedicate any time and brain power on a real CRM strategy in this fresh, new year, here are 4 questions you need to ask yourself. The answers…

Barnes & Noble named top bookseller

by James Bickers — Editor, Networld Alliance

February 21, 2010

Barnes & Noble Inc., the world's largest bookseller, led the specialty retail category for customer satisfaction for the third year in a row, according to…

Survey: Retail IT budgets recovering

by James Bickers — Editor, Networld Alliance

February 21, 2010

Aldata Solution, a provider of software solutions for the retail industry, has released findings from its second-annual Global Retail CIO Survey, jointly…

Designing a new experience, and putting fun back into retail

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

If you have ever worked on the front line, you can probably remember—even if it was a long time ago—how much fun it is to delight a customer with an experience…

5 signs your retail store needs a makeover

by Bob Phibbs — CEO, The Retail Doctor

As new stores have opened over the past several years, they have upped the bar, and you may unknowingly be turning off potential customers.