Four ways to get online shoppers to contribute reviews

Most retail Web sites allow users to write product reviews, but building a vibrant community takes more than just the tools. A recent success story from Sears…

79. Luxury retail

First, it was the aspirational shoppers who pulled back from luxury retailers like Saks and Neiman Marcus. Now, the truly affluent have decided to stay home…

Marks & Spencer selects Quantum Retail for inventory management

January 4, 2010

Marks and Spencer Group Plc (M&S) has chosen Quantum Retail's software solution, Q, to manage the end-to-end inventory forecasting, replenishment and…

Target takes on warehouse clubs

January 4, 2010

Over the weekend, Target stores launched a new seven-week marketing blitz called "The Great Save," which aims to position Target as a sort of hybrid of its…

MasterCard offers rebates via prepaid cards

January 4, 2010

MasterCard Worldwide today announced that it has partnered with Ohana Companies, provider of integrated retailer rebate processing, to enhance the rebate…

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

Ski resort improves shopping experience with RFID

January 3, 2010

A Colorado-based ski resort chain is improving its guest experience with an innovative use of RFID technology.

NRF BIG Show to debut Innovation Station

January 3, 2010

It's where ideas become realities, where problems become solutions and where retailers can essentially meet a real-life solution provider who can offer answers…

Revionics launching inventory-optimization system at NRF

January 3, 2010

Revionics Inc., a provider of full lifecycle price-optimization and consumer demand-management software, announced the launch of RAPS Replenishment in advance…

Customer satisfaction with online retail rebounds

Customers of the largest online retailers are more satisfied than ever, according to a new report on holiday shoppers.

Study: Customer adoption of self-checkout growing

December 30, 2009

A benchmarking study earlier this year showed that more than 70 percent of respondents have adopted using self-checkout lanes inside stores, according to…

80. Nordstrom

December 30, 2009

Compared to some of its peers, Nordstrom may be weathering the downturn better than most. February same-store sales were off "only" 15 percent from last year…

Local book store challenges Internet titans with charity

December 29, 2009

A small book store in Orleans, Mass., is trying a new way to attract business through the Web, says the Cape Cod Times. Don Krohn and Janis Brennan of Main…

Retailers jockey to market swine-flu shots

December 29, 2009

Pharmacies, supermarkets and other retailers, such as Walmart, Kroger and Rite Aid, are jockeying to become the go-to providers for swine-flu vaccinations in a…

81. Credit card data breaches

As if retailers didn't have enough to worry about, credit card data breaches are reaching crisis level, if only in the minds of consumers. Between Heartland…

Shipping Service Helps Kayak Retailer Reach Global Customers

Size and weight restrictions severely limited Colorado Kayak's ability to sell overseas. Bongo International stepped in, helping to expand Colorado Kayak's…

Report: Loyalty to nationally advertised brands is falling

December 28, 2009

Loyalty to nationally advertised brands has been falling over the past two years.   Decision Analyst's "Anatomy of the Recession" report, based on a survey of…

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

Greentailing to be hot topic at NRF

December 27, 2009

Whether it's conserving water in their stores or promoting their reusable shopping bags, many retailers are committed to the "greentailing" movement. Green…

NRF announces opening weekend receptions for January event

December 27, 2009

The National Retail Federation announced two opening weekend events for the upcoming 99th Annual Convention & Expo, to be held at the Jacob K. Javits…