Meridian and NEXTEP unveil 'Swipe & GO!' kiosk line

January 6, 2009

ABERDEEN, N.C. — Meridian Kiosks and NEXTEP announced the launch of their new "swipe & GO!" line of self-checkout solutions. Designed to fit in any…

Report: 2009 to be 'the year of cross-channel retailing'

January 6, 2009

COLUMBUS, Ohio — Sterling Commerce, an AT&T company, today announced the findings from the inaugural meeting of the Cross-Channel Consortium Think Tank…

Smaller stores honoring gift cards from large retailers

January 5, 2009

The Toledo Blade: For the fourth year, Culture Clash, a Toledo, Ohio, store that sells CDs, records, and pop culture merchandise, is accepting gift cards of…

AMSi launches Storecasting audio platform

January 4, 2009

CHARLESTON, S.C. — American Media Services Interactive (AMSi) announced the launch of Storecasting, its customizable audio content platform for retail or…

One-third of online shoppers encountered problems this holiday season

January 4, 2009

MARINA DEL REY, Calif. — In what may have been the most closely-watched holiday shopping season in the short history of the online medium, some 36 percent of…

Top 10 customer experience resolutions for the New Year

by James Bickers — Editor, Networld Alliance

January 4, 2009

Bruce Temkin, customer experience blogger and vice president with Forrester Research, has just published his Top 10 resolutions companies should be making in…

NRF preps the Customer Experience Pavilion

by James Bickers — Editor, Networld Alliance

This year's Big Show to emphasize real-world tools for shaping the customer experience.

COVER: Where retail rocks

January 4, 2009

The complete guide to NRF's Customer Experience Pavilion.

Profile: A career by design

January 4, 2009

Apple Store's designer says every brick should communicate a message.   

He shops, she shops

January 4, 2009

Knowing your customers goes deeper than greeting familiar faces by name. You also have to greet their genders.            

Getting customers to complain

January 4, 2009

Going beyond comment cards to really understand shoppers is one key to loyalty.

Behind the scenes: A closer look at employee training

January 4, 2009

Engagement, relevance lead to effective training in a melting-pot workforce.

Opinionmeter offers guide to retail survey kiosks

January 4, 2009

SAN LEANDRO, Calif. — Opinionmeter International, developer of an award-winning customer satisfaction feedback system, recently sponsored the publication of…

Store traffic reporting - are new tools needed?

Commentator Judy Hopelain says retail traffic numbers are conflicting, and possibly part of a "massive undercount."

CORESense multichannel software adds Adobe media platform

December 30, 2008

SARATOGA SPRINGS, NY — CORESense Inc., provider of on-demand, multi-channel retail management software for small and medium-sized retailers (SMRs), announced…

Retail's new motto: Many happy returns

December 28, 2008

The News & Observer (N.C.): Employing new technology and softening some return policies, cash-strapped retailers are intent on making the returns process…

London retailers set up 3-D virtual shops

December 28, 2008

The Times (London): An ambitious new scheme to duplicate online the real-life experience of a shopping expedition in central London is promising to transform…

Photo gallery: The retail windows of Christmas 2008

by James Bickers — Editor, Networld Alliance

The retail window display is a fixture of holiday merchandising, and nobody does it better than New York City.

Behind-the-scenes at retail experience designer Miller Zell

December 23, 2008

The Atlanta Journal Constitution: Based in Atlanta is a secret weapon for some of the nation's top consumer brands. Think Wal-Mart, Coca-Cola, Johnson &…

Expert: One big checkout line better than multiple small ones

by James Bickers — Editor, Networld Alliance

December 23, 2008

As shoppers rush to stores like Best Buy in the waning hours of the 2008 holiday shopping season, lines get longer and longer at the checkout lanes. Some…