News & Media

Italian shoemaker taps Fluent tech to boost online, in-store experience

April 26, 2022

Santoni, a luxury Italian shoemaker, is deploying Fluent Commerce's order management system to boost the online and in-store customer experience.

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The customer journey: How it has evolved and where it’s going

by Danielle Michaely — Co-Founder and Chief Revenue Officer, Konnecto

If brands are not leveraging tools to gain visibility into consumer behaviors and trigger points online, they are missing out on key opportunities.

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5 Retail Digital Signage Trends for 2022

Digital signage is very dynamic, with new trends emerging each day. So, tag along to learn about five digital signage trends for 2022.

Presented by eyefactive GmbH

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3 strategies to optimize customer experience before and during shipping delays

by Retail Customer Experience

It's clear that delivering excellent CX before and during shipping delays is essential to retaining and building strong relationships with customers. Here are…

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Luxury goods retailer accepting bitcoin

April 25, 2022

SFLMaven Corp., a high-end luxury goods retailer, is going all in on bitcoin and will be accepting the cryptocurrency for purchases of vintage jewelry items in…

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City Furniture enjoys strong return with Bluecore partnership

April 25, 2022

City Furniture is seeing a 330% lift in known shoppers, a 118% boost in repeat buyers and a 58% increase in email opt-ins after two years of deploying Bluecore…

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Amazon launches Buy with Prime to offer shopping benefits beyond platform

April 25, 2022

Amazon is launching a program, Buy with Prime, that extends the convenience of Prime shopping to online retailers not on the Amazon retail platform.

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Shoppers decide what makes a great in-store experience and here's what they want

by Bobby Marhamat — CEO, Raydiant

What, exactly, do today’s shoppers want from an in-store experience? The answer is clearer than you might think.

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NRF calls on Visa, Mastercard to cancel swipe fee increases

April 22, 2022

The National Retail Federation is calling on Visa and Mastercard to cancel credit card swipe increases due to take effect this month.

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NYC Apple store workers looking to unionize

April 22, 2022

Staff at Apple's Grand Central Apple store in New York City are looking to form a union and are collecting signatures to file a petition.

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Best Buy launches haul-away service that comes to shoppers' homes

April 22, 2022

Best Buy is launching a Standalone Haul-Away Service that will pick up computers, appliances and other heavy electronics right at a customer's home and recycle…

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Retail thief avoids prison time after $400K in theft

April 21, 2022

A former Home Depot employee is avoiding prison time after stealing and selling $400,000 in home improvement products and has been sentenced to five years of…

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Consumers prefer traffic jams over a bad customer experience

April 21, 2022

More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.

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JCPenney hits big ROI with targeted AI online approach

April 21, 2022

Retailer JCPenney is improving paid search conversions, reduced cart abandonment and the online customer experience with a more targeted approach using…

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Wawa eyes Alabama market

April 20, 2022

Convenience retail brand Wawa may soon be a shopping destination for Alabama residents.

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Verizon pumps up minimum wage

April 20, 2022

Verizon Communications Inc. will increase the minimum wage for new and existing retail, customer service and internal sales staff to $20 an hour.

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Whole Foods Market debuts Amazon One palm payment in Austin store

April 20, 2022

The Arbor Trails Whole Foods Market store in Austin is the first store in the Austin area to offer Amazon One, a palm recognition service, as a payment option…

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