News & Media
Startup integrates vending machines with delivery services
May 3, 2022
A Turin, Italy-based software company called VADO (Vending Automatic Delivery Operations) has introduced an e-commerce solution that allows vending machines to…
read now
Prestop launches portable ‘semi-outdoor’ kiosk
May 3, 2022
Prestop, a Netherlands-based manufacturer of order and information kiosks, touch tables and other interactive solutions, has introduced a portable…
read now
Carvana installs car vending machine in Houston
May 3, 2022
Carvana, an e-commerce platform for buying and selling used cars online, launched its newest car vending machine, located in Spring, Texas, a suburb of…
read now
Lush adds 24/7 self-service kiosk
May 2, 2022
Lush, a global cosmetics company, has joined the list of retailers expanding into self-service equipment with a machine that is open 24/7 in Coal Drop's Yard…
read now
Aramark acquiring Forever Resorts destinations, rebrands leisure services
May 2, 2022
Aramark Corp. will acquire a collection of Forever Resorts destination properties providing hospitality services throughout North America, in conjunction with…
read now
Build-A-Bear, Family Entertainment Group team on adventure space
May 2, 2022
Family Entertainment Group LLC, a family entertainment center operator, has partnered with Build-A-Bear to launch Build-A-Bear Adventure, an all-new space that…
read now
Uniting the fragmented customer journey
by James Brooke
With today’s fragmented customer journeys, there are many important components when looking to plug the gaps of customer experience so that they remain…
read now
Why retailers need to step up digital investments in store
April 29, 2022
Shoppers are increasingly returning to physical retail stores, with 85% predicted to do more in-store shopping this year than last and are eager to buy in…
read now
Amazon adds fuel, inflation fee for sellers
April 29, 2022
Amazon is charging sellers a 5% inflation and fuel surcharge for the first time in its history as a retailer.
read now
Primark opening on Long Island, NY
April 29, 2022
Irish retailer Primark will open a Long Island, New York store this December.
read now
Old Navy CEO leaves leadership role
April 28, 2022
Nancy Green, Old Navy's CEO and president, left her role last week and Gap Inc. CEO Sonia Syngal will lead the brand while an external search is conducted to…
read now
Home Depot CIO takes on customer experience technology role
April 28, 2022
As part of its quest to focus on customers Home Depot is moving its CIO into a newly-created role focused on customer experience technology.
read now
Lululemon debuts membership plans with unique benefits
April 28, 2022
Athletic leisurewear retailer lululemon is prepping paid membership services related to workout programs that could boast perks including access to in-person…
read now
ICX Association announces Elevate Awards finalists
by Morgan Petty — Executive Director, ICX Association
The ICX Association has announced finalists for the 2022 Elevate Awards. Winners will be honored during a special awards ceremony at the Interactive Customer…
read now
UBS Arena boasts Amazon 'Just Walk Out' shopping
April 27, 2022
UBS Arena in Elmont, New York has become the first New York sports and entertainment venue to feature Amazon's Just Walk Out technology, according to a press…
read now
Vending machine sells feminine health products at California school
April 27, 2022
Students at Torrey Pines High School in San Diego can get feminine health care products from a vending machine installed by a startup called Dotstash…
read now
JCPenney owner makes a play for Kohl’s
April 27, 2022
Simon Property Group, owner of JCPenney, is making a play to buy competitor retailer Kohl's in what one report claims could be a $8.6 billion deal.
read now
Safelite gets agile to drive customer engagement, satisfaction, memorable service
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Christina Pletnewski, VP of customer experience at Safelite Group, will share how the company is moving from a traditional CX approach to a more agile strategy…
read now
1-800-Flowers.com launches NFTs for Mother’s Day
April 26, 2022
1-800-Flowers.com has created a mint of non-fungible tokens in celebration of Mother's Day featuring two separate collections created by artists Devi Namira…
read now
Lululemon embarks on growth plan to double revenue
April 26, 2022
Lululemon is launching a four-year growth strategy aimed at doubling men's wear and digital revenue and quadrupling international revenues.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
