3 strategies to optimize customer experience before and during shipping delays

by Retail Customer Experience

It's clear that delivering excellent CX before and during shipping delays is essential to retaining and building strong relationships with customers. Here are…

Luxury goods retailer accepting bitcoin

April 25, 2022

SFLMaven Corp., a high-end luxury goods retailer, is going all in on bitcoin and will be accepting the cryptocurrency for purchases of vintage jewelry items in…

City Furniture enjoys strong return with Bluecore partnership

April 25, 2022

City Furniture is seeing a 330% lift in known shoppers, a 118% boost in repeat buyers and a 58% increase in email opt-ins after two years of deploying Bluecore…

Amazon launches Buy with Prime to offer shopping benefits beyond platform

April 25, 2022

Amazon is launching a program, Buy with Prime, that extends the convenience of Prime shopping to online retailers not on the Amazon retail platform.

Shoppers decide what makes a great in-store experience and here's what they want

by Bobby Marhamat — CEO, Raydiant

What, exactly, do today’s shoppers want from an in-store experience? The answer is clearer than you might think.

NRF calls on Visa, Mastercard to cancel swipe fee increases

April 22, 2022

The National Retail Federation is calling on Visa and Mastercard to cancel credit card swipe increases due to take effect this month.

NYC Apple store workers looking to unionize

April 22, 2022

Staff at Apple's Grand Central Apple store in New York City are looking to form a union and are collecting signatures to file a petition.

Best Buy launches haul-away service that comes to shoppers' homes

April 22, 2022

Best Buy is launching a Standalone Haul-Away Service that will pick up computers, appliances and other heavy electronics right at a customer's home and recycle…

Retail thief avoids prison time after $400K in theft

April 21, 2022

A former Home Depot employee is avoiding prison time after stealing and selling $400,000 in home improvement products and has been sentenced to five years of…

Consumers prefer traffic jams over a bad customer experience

April 21, 2022

More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.

JCPenney hits big ROI with targeted AI online approach

April 21, 2022

Retailer JCPenney is improving paid search conversions, reduced cart abandonment and the online customer experience with a more targeted approach using…

Wawa eyes Alabama market

April 20, 2022

Convenience retail brand Wawa may soon be a shopping destination for Alabama residents.

Verizon pumps up minimum wage

April 20, 2022

Verizon Communications Inc. will increase the minimum wage for new and existing retail, customer service and internal sales staff to $20 an hour.

Whole Foods Market debuts Amazon One palm payment in Austin store

April 20, 2022

The Arbor Trails Whole Foods Market store in Austin is the first store in the Austin area to offer Amazon One, a palm recognition service, as a payment option…

Walgreens launches Red Nose Day campaign

April 19, 2022

For the eighth consecutive year Walgreens is launching its Red Nose Day campaign aimed at helping end the cycle of child poverty.

Etsy retailers mulling union action following strike

April 19, 2022

A week after thousands of Etsy shops closed for a week to protest increased transaction fees, Etsy sellers are investigating formation of a union.

Bed Bath & Beyond shoppers shopping less

April 19, 2022

Bed Bath & Beyond is giving a heads up that sales may not be so great in the next few months given an already in-progress sales dip.

Reimagining customer experience for the new breed of shopper

by Joe Kamara — Director of Sales, Manhattan Associates

A reimagined customer experience can be broken down into three key stages, with POS playing an important linchpin function in each phase.

The Dominance of In-house Motherboard Production for POS System

A POS system manufacturer with its own design boards and production capabilities can have so many benefits for your business. That’s why Clientron stands out…

American Airlines Center launches AI autonomous shopping

April 18, 2022

American Airlines Center, a Dallas multi-purpose arena, has opened two frictionless food and beverage experiences in collaboration with hospitality partner…