News & Media

Delta variant a negative impact on consumer confidence

September 15, 2021

The Delta variant of COVID-19 is having a negative impact on U.S. consumer confidence after consumer confidence gains in mid summer.

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How a lack of trust is actually a good thing in securing retail data

Retailers are operating differently today, moving out of locked corporate perimeters and into web-on-the-go. To better protect themselves and their customers…

Presented by RetailCustomerExperience.com

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Is Amazon planning to disrupt cryptocurrency?

by Yoni Mazor

Yoni Mazor, CGO of Getida, explains why the use of cryptocurrency for one of the world’s biggest online marketplaces is seen as a win-win for consumers and…

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Amazon boosting starting hourly wage to $18

September 14, 2021

Amazon plans to boost its U.S. hourly starting wage to $18 an hour and aims to hire on 125,000 employees for warehouse and transportation units, according to a…

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Convenience services rebound after pandemic-driven setback

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Micro markets, unattended stores that offer consumers open product shelving and automated cashless payment from a self-checkout kiosk, suffered the lowest loss…

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Walgreens bumping up hourly pay come October

September 14, 2021

Walgreens is the latest retailer to increase wages in the battle to hire on talent.

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Walmart ramps up hiring for holiday season

September 14, 2021

Mega retailer Walmart aims to boost its supply chain workforce by 20,000 as it prepares for the holiday shopping season.

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UK consumers getting pretty tappy when it comes to payment

September 14, 2021

When it comes to payments in the U.K. consumers are getting pretty tappy, with almost half of transactions predicted to be contactless by the close of 2022.

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Lowe’s donates $2M in funds, products for hurricane relief efforts

September 13, 2021

Home improvement retailer Lowe's has donated $1 million to disaster relief groups as well as $1 million in product donations in the wake of Hurricane Ida.

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Convenience chain celebrates store remodel

September 13, 2021

Retail convenience chain Huck's is celebrating a newly remodeled store in Newburgh, Indiana.

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JCPenney taps predictive AI to drive retail transformation

September 13, 2021

JCPenney is teaming up with predictive AI provider Metrical to transform its e-commerce strategy and boost customer experience.

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How to measure ROI of in-location experiences

by Bobby Marhamat — CEO, Raydiant

Raydiant CEO Bobby Marhamat maps out a strategy for determining return on investment for something that seems so intangible: the customer experience.

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Lululemon bests analyst earnings expectations

September 10, 2021

A year and a half of consumers staying at home to avoid the COVID-19 pandemic is paying off for one leisure and workout attire retailer.

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Car dealer adopts unique customer loyalty approach

September 10, 2021

Ford is deploying a somewhat unique customer loyalty and satisfaction strategy to quell frustration among buyers waiting for vehicle delivery.

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Dollar General mapping out health-focused customer experience

September 10, 2021

Inexpensive household items and groceries aren't the only store commodities Dollar General hopes to sell customers in the near future.

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Consumers behind on buy now, pay later services

September 9, 2021

While more consumers than ever are using buy now, pay later services, an increasing number are falling behind on payments and 72% are experiencing declining…

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Swiss watch retailer taps blockchain to deliver authenticity

September 9, 2021

Max Finkel Moment, a Swiss watch maker, is using blockchain technology to provide buyers with a digital duplicate of the watch as proof of authenticity.

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