News & Media
AR is now table stakes: Here’s why retailers need to dive in
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, explains why immersive commerce has the potential to transform online shopping. By giving shoppers a way to…
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3 critical website updates for better UX
by Randi Amorusi — VP of Client Success and Marketing, Whereoware
Randi Mohr , vice president of customer success and marketing at Whereoware, shares why marketers must analyze all aspects of a website's performance and…
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NRF: Big retail import surge continuing this summer
April 9, 2021
An unprecedented surge of imports at retail container ports, which began in the summer of 2020, is expected to continue throughout the upcoming summer.
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Consumers feeling more confident these days, claims study
April 9, 2021
Consumers, 18 and older, are showing increased confidence with respect to consumer behavior and are ready to pursue normal activities that have been put on…
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Survey: Consumers will reward brands delivering strong experiences
April 9, 2021
Today's global consumers are willing to pay a premium for a strong, values-driven product experience and punish those retailers that fall short in delivering…
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75% have used curbside pickup in past 12 months, Raydiant study says
April 8, 2021
Raydiant, a digital signage and experience management platform provider, has found that 75.4% of customers have used some form of buy online and pick up in…
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The connected customer: Digital interaction and service innovation
April 8, 2021
Amrit Dhangal Consumer expectations from retailers are changing rapidly — and it's only getting faster, with digital interactions set to grow 40% in…
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CX analytic retail trends for 2021: Data selection, unification, testing and expertise
James McDonald, senior manager of analytics and customer insights at Capgemini North America, outlines trends relating to productive CX analytics. It's about…
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Marriott introduces contactless arrival kiosks, grab-and-go markets
April 8, 2021
Marriott International Inc. introduced a pilot program for contactless arrival kiosks at several select-service hotels, as well as a proof-of-concept for…
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Online spend jumped $900B in 2020
April 8, 2021
The COVID-19 pandemic drove online consumer spend big-time in 2020, about $900 billion more than the previous two years, according to a Mastercard Economics…
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Italian retailer taps Diebold Nixdorf for technology upgrade
April 7, 2021
Iper La grande i, a large scale Italian retailer, has selected Diebold Nixdorf, a commerce technology company, to upgrade the front and back-end of its…
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3 signs your retail hybrid experience is broken and how to fix it
Jesus Ramirez, VP of strategy and innovation at Tall Wave, explains that when it comes to a hybrid retail experience, customers just want to feel like they're…
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Kroger exploring various ways to market prepared meals
April 7, 2021
Ghost kitchens and dinner kits are top of mind for supermarket brand Kroger as it seeks to answer every shopper's big question: What's for dinner?
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California cannabis retailer debuts second store
April 7, 2021
Cannabis delivery and retailer Emjay has launched its second store in California.
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5 top ways smaller retailers can defeat Amazon
by Beth VanStory — Partner & CMO, Chief Outsiders
Beth VanStory, a partner and CMO with Chief Outsiders, lists out five specific strategies that small to mid-size retailers can adopt to beat Amazon. It's all…
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Vaccine effort, stimulus boosting Macy's sales
April 6, 2021
The ongoing COVID-19 vaccination effort, as well as the most recent U.S. stimulus payments are proving beneficial to Macy's.
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Amazon inventory strategies may drive physical presence expansion
April 6, 2021
Amazon is exploring potential physical retail locations to deal with unsold inventory but the strategies are on hold due to the ongoing COVID-19 pandemic.
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80K retail stores will close by 2026, claims report
April 6, 2021
A UBS report predicts 80,000 retail stores will close in the next five years, which represents 9% of total stores.
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How to create a 'post register zone' retail strategy
by Maria Mullen — Strategic Advisor, THinc Partners
The 'post register zone' is the first thing shoppers see and the last. It can make or break a shopper’s perception of your store, and should be managed…
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Hudson launches vending concepts at American airports
April 5, 2021
Hudson, a travel experience retailer with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
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