News & Media
Godiva shuttering North America stores by April
January 26, 2021
Godiva will close all its 128 North America locations by the end of March due to the COVID-19 pandemic.
read now
Target handing out $200M in bonus money, extending benefits
January 26, 2021
Retailer Target, which had a robust holiday sales season, is handing out $200 million in employee bonuses and expanding COVID-19 benefits.
read now
2 must-haves for building a robust customer experience in 2021
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., shares why the new year is when retailers should reflect on the 2020 learnings and that…
read now
Online consumers not finding much joy
January 25, 2021
While "retail therapy" has long been tapped by consumers as a way to feel better, the online consumer isn't experiencing much cheer or joy these days…
read now
Pandemic propels big spike in customer service calls
January 25, 2021
The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…
read now
COVID-19 vaccine bodes well for a retail recovery
January 25, 2021
Top U.S. retailers view the COVID-19 vaccine as a key part of retail recovery in 2021 and a good number of big retailers are optimistic about the industry this…
read now
TTEC, Schwan’s launch customer engagement center
January 22, 2021
TTEC Holdings Inc., a customer experience solution provider, has partnered with Schwan's Home Delivery to meet an increasing number of customer requests for…
read now
Svea Finland, Nordic API Gateway partner to boost e-commerce checkout
January 22, 2021
Payment service provider, Svea and open banking platform Nordic API Gateway have formed a new partnership to help streamline e-commerce checkout for merchants…
read now
IoT market to reach $677B by 2025
January 22, 2021
The global internet-of-things market is expected to reach $677 billion by 2025, according to research by BuyShares.co.nz. The market is also expected to grow…
read now
How self-service is enhancing the personal touch
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers are learning that self-service technology does more than improve efficiency; it can help support a humanized environment and give consumers the…
read now
Ideum creates digital interactive exhibits for New Mexico wildlife refuge
January 22, 2021
The visitor center at the Vallede Oro National Wildlife Refuge, an island refuge in the South Valley, New Mexico, will offer three digital interactive displays…
read now
3 ways retailers must pivot in 2021
Anthony Ng Monica, CEO of Swogo, says the good news for retailers heading into the new year is that there are strategies to help the accelerated digital…
read now
Self-checkout technology provider Zippin taps Aramark veteran Gary Jacobus as SVP
January 21, 2021
Gary Jacobus Zippin, a provider of checkout-free technologies for brick-and-mortar retail, has named veteran business development executive, Gary…
read now
The direct impact in-location experiences have on a brand's objectives
by Bobby Marhamat — CEO, Raydiant
Bobby Marhamat, CEO of Raydiant, explains why retailers should invest substantially in improving the in-location customer experience, particularly during…
read now
Fleet Farm to leverage Engage3’s price-management solution
January 20, 2021
Fleet Farm, a Midwestern retail chain of merchandise and services, will leverage Engage3's cloud- and mobile-based price management solution to enable expanded…
read now
Home Depot launches Perk Week
January 20, 2021
In a move to celebrate its Pro customers, Home Depot is running its first-ever Perk Week program this week.
read now
It's prime time for retailers to grow an Amazon-level loyalty program
by Tom Caporaso — CEO, Clarus Commerce
Clarus Commerce CEO Tom Caporaso believes it's time for retailers to take advantage of the new membership economy.
read now
Royal Farms, FNB team on ATM deployment effort
January 20, 2021
Royal Farms convenience stores will be home to First National Bank-branded Payment Alliant International ATMs given a partnership between the three companies.
read now
Skykit unveils 4 product lines
January 19, 2021
Skykit, a cloud-based digital signage provider, has introduced four product lines to help companies return to work. These product lines include Skykit Beam…
read now
Self-service enters new era; employees take on new importance
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Consumers want self-service, but they also want to speak to an employee when necessary, according to the keynote presentation during the recent Self-Service…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
