Mother's Day spend expected to hit record-setting $28B

April 23, 2021

Mom's day will be record-setting consumer spend day.

Consumer comfort level a mixed bag as COVID-19 vaccinations take place

April 23, 2021

While the current COVID-19 vaccination effort has some consumers feeling safer about shopping, eating out and traveling, consumer comfort level, overall…

BlueSnap, Chargebee team up to help retailers scale subscription businesses

April 22, 2021

BlueSnap, an online payments technology company that allows B2B and B2C businesses to accept payments, is partnering with Chargebee, a subscription billing and…

Lululemon piloting trade-in, online resale program

April 22, 2021

Lululemon is teaming up with Trove on a pilot clothing trade-in resale program that it hopes to put online by June.

Japanese fishery sells fish, vegetables via vending machines

April 22, 2021

The operator of a fish farm in Chiba Prefecture, Japan, has been selling locally produced vegetables and shellfish in a vending machine after losing about half…

The Connected Customer: Digital Interaction & Service Innovation

Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they’re offering custom consultations for clothing and…

Elevate Awards entry deadline extended to April 30; new category added for employee-facing CX

April 21, 2021

The ICX Association is extending the entry deadline for its annual Elevate Awards to April 30 and has added a new category for experiences aimed at employees.

Amazon tapping biometric tech for palm pay approach at Whole Foods

April 21, 2021

Shoppers at one Whole Foods store in Seattle don't need to swipe a credit card to checkout starting today. All they need is their palm, according to a Reuters…

Kohl's debuting Tommy Hilfiger come fall

April 21, 2021

Department store Kohl's will offer Tommy Hilfiger sportswear in 600-plus stores come the fall.

Lowe's, Home Depot, Sephora, Bed, Bath & Beyond tops in mobile checkout

April 21, 2021

When it comes to providing mobile app shoppers with a frictionless experience, or at least the least frictionless, Home Depot, Lowe's, Bed, Bath & Beyond…

Walmart online sales on a boom path, reveals research data

April 21, 2021

This will be a boom year for Walmart's online sales with a projected 21% growth rate this year, hitting $65 billion, and it's all thanks to the increasing…

A look at where AI stands in the retail realm

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence is on the cusp of explosion in the retail sector but success and return on investment is far from a guarantee. An expert shares how…

American Eagle sales on track to hit $1B-plus

April 20, 2021

American Eagle Outfitters' fiscal first quarter revenue is on track to exceed $1 billion, an estimate that beats its own, and analysts', financial expectations.

Tech look: How kiosks improve the in-store experience

by Ray Ko

The popularity of kiosks has skyrocketed during the pandemic as retailers look for ways to provide the service customers expect in a socially distanced…

GameStop CEO latest leader to step down

April 20, 2021

GameStop CEO George Sherman is leaving his role as of July 31 and is the third executive to leave the retailer in the last month.

Gen Z shoppers quick to cancel a brand, claims survey

April 20, 2021

When it comes to 'cancelling' a brand Gen Z shoppers are leading the pack.

Medavail pharmacy kiosks expand in Texas

April 19, 2021

Medavail Holdings Inc., a technology-enabled retail pharmacy company providing pharmacy services, has expanded its deployments of Medcenter kiosks at 1…

Stimulus money drives big retail sales activity

April 19, 2021

Retail sales jumped 9.8% in March primarily due to the additional stimulus money doled out by the federal government.

Stitch Fix CEO stepping down come August

April 19, 2021

Stitch Fix Founder and CEO Katrina Lake is stepping down as the fashion clothing subscription service's top chief.

North Hollywood retailer deploys SNA LED displays

April 16, 2021

NOHO West, a retail and entertainment destination in North Hollywood, has deployed three displays from SNA Display's Empire line of exterior LED products.