Cashierless stores? The jury's still out but self-service is coming despite challenges

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Panelists at the Interactive Customer Experience Summit agreed cashierless technology has a role to play in retail, but it will not remove the human element.

Campaign thinking no longer cuts it: Real-time marketing takes over in 2019

Kitewheel President Mark Smith offers insight on why retailers must make sure that every customer interaction makes sense given the larger context of that…

Target cash register issue may be a $50M loss

June 18, 2019

The two-day cash register glitch at Target stores this past weekend may end up costing the retailer about $50 million in lost sales.

Albertsons Companies deploys Toshiba’s self-checkout systems

June 18, 2019

Albertsons Companies is deploying Toshiba's self-checkout systems to reduce wait time, enable faster payment, improve operational throughput and reduce…

Visually impaired man charged with stealing from Walmart blames self-checkout kiosk

June 18, 2019

A judge has denied a motion to dismiss charges against a visually impaired man accused of concealing products during transactions at a self-checkout kiosk at a…

Deadline extended for Bank Customer Experience awards competition

June 18, 2019

The deadline has been extended to submit award entries for the annual BCX Summit for banks and fintechs in several important categories.

Retail sales rosy in May

June 18, 2019

The American consumer is busy shopping, shopping and shopping and the result is healthy May sales data after a sluggish April.

Walmart's Jetblack catching attention of affluent

June 18, 2019

Walmart's Jetblack personal shopping offering, launched last year in New York, is grabbing so much love from consumers, there's a waiting list.

Retailers have lots of data but little direction, reveals research

June 18, 2019

Retailers are collecting needed data, but one in three marketers don't know what to do with it, according to a Clicktale study.

Amazon extinguishes social network Spark

June 17, 2019

Just about two years after launching its social networking platform Spark, Amazon is shuttering the network serving Amazon Prime members.

LG launches dynamic outdoor displays

June 17, 2019

LG Electronics USA Business Solutions recently unveiled its 49 and 55-inch LG XE4F outdoor displays. These displays are optimized for handling the elements and…

Target cites data center in separate weekend payment outage

June 17, 2019

Target yesterday confirmed that it was hit with a second payment system outage, one that was considerably smaller than a 2-hour store outage on Saturday, but…

Mastercard to offer Priceless Experiences skill via Amazon, Google smart speakers

June 17, 2019

Mastercard announced the launch of Priceless Experiences, the company's first ever voice assistant skill, which will offer users unique vacations or other…

Redefining the supply chain: Innovative AR, VR approaches

Pieter Aarts, CEO and co-founder of roOomy, explains how retailers using AR and VR for content creation can maintain a strong competitive advantage — and happy…

Target restores in-store purchases following 2-hour disruption

June 16, 2019

Target's point-of-sale systems were back up and running after a 2-hour disruption on Saturday that left customers unable to make purchases, according to a post…

A deep dive into a customer experience collaboration lab

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…

Is Amazon already back in the food delivery game?

by Cherryh Cansler — Editor, FastCasual.com

June 14, 2019

Although Amazon announced earlier this week that it was closing its 4-year-old Amazon Restaurants delivery service, it's not quite out of the food delivery…

Fashion retailer returning to Long Island, New York

June 14, 2019

Charlotte Russe, a women's clothing store, expects to open 100 stores, with two on Long Island, New York.

NY train station work prompts retail closures

June 14, 2019

Construction work at New York's Penn Station will prompt the closure of nearly a dozen retailers currently operating in one of the city’s top transit hubs.

Amazon sued over voice tech recording feature

June 14, 2019

Two class action lawsuits have been filed against Amazon regarding its Alexa voice technology, alleging the device is recording and storing children’s voices…