Omnichannel a prime focus this year, reveals report

February 15, 2019

Sixty-seven percent of retailers are all about omnichannel this year and 50 percent view a mobile shopping app as a top priority, according to a Shopgate…

Being put on hold is top consumer customer service gripe

February 15, 2019

The most annoying aspect of customer service for the consumer is the act of being put on hold, according to a Clutch survey.

Soho retailer entices Valentine’s Day shoppers with jewelry kiosk

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Marla Aaron, a jewelry designer, developed a vending kiosk to sell jewelry, which has generated interest in a museum, a hotel garden and now a women's…

Chief Strategy Officer discusses present and future of KIOSK Information Systems

Hans Peter Nudling, the recently appointed Chief Strategy Officer for the Posiflex Group, discusses the strategic direction of Posiflex since acquiring KIOSK…

Mobile in-app more popular than mobile web with holiday shoppers

February 14, 2019

Mobile consumers made 108 percent more purchases in-app compared to mobile web transactions and that number is likely to keep increasing, according to a study…

Appriss Retail enjoys record growth achievement

February 14, 2019

The year 2018 was one of robust sales for Appriss Retail which hit record growth with 16 retailer contracts.

Cleveland switches out wayfinding kiosks for digital signage, Wi-Fi kiosks

February 14, 2019

Kiosks offering free Wi-Fi, wayfinding services, transportation information and advertising will replace existing wayfinding kiosks in Cleveland, according to…

Kroger debuts mobile pay app, rewards debit card

February 13, 2019

Kroger is officially announcing Kroger Pay, a smartphone app that combines loyalty card and payment information and will speed checkout at the point of sale.

Peak-Ryzex names new CIO, HR leader

February 13, 2019

Peak-Ryzex, a supply chain, mobile workforce and retail solutions provider, has named Sally Lehnhardt as CIO and Laura Kaspar as global vice president of human…

Valentine's Day should deliver more experiential gifts this year

February 13, 2019

There'll be roses, jewelry and, of course, chocolate this Valentine's Day, but there will also be increased spend and focus on experiential experiences ranging…

Amazon, Western Union launch cross-border shopping platform

February 13, 2019

Amazon is partnering with Western Union to let foreign-based customers, initially in 10 countries, make purchases through a system called Amazon PayCode, using…

Introducing the Audrey POS Solution

PartnerTech introduces an all-in-one POS Solution, the Audrey A5.

Leaders vs. explorers: Who is winning retail's race to digital transformation?

Oliver Guy, global industry director, retail, Software AG, explains why retailers that want to survive must invest in improving everything from customer…

Utility Bill Pay Kiosks Benefit All Players

While offering bill pay kiosks may allow a utility company to improve customer experience, they also offer benefits throughout the payment chain.

Consumer expectations growing at a healthy clip, reveals study

February 12, 2019

Retailers shouldn't expect consumer expectations to decline any time soon, if at all, as a Brand Keys report reveals expectations are growing an average of 2…

Report: Live chat not making for happy customers

February 12, 2019

Customer satisfaction with live chat apps is on the decline across a wide range of industries once again.

Givex Brazil offers cloud-based interaction for retail customers

Givex Brazil offers cloud-based interaction for retail customers

Amazon takes yet another stab at live video shopping strategy

February 11, 2019

Amazon Live is Amazon's latest attempt to be the online "QVC" live-streaming video shopping destination, featuring shows focused on everything from Valentine's…

Survey: Retailers surviving, but not thriving so far this year

February 11, 2019

Despite rosy predictions by economists, a leading retail organization and the White House administration, retailers aren't expecting a robust 2019 sales…

David's Tea taps Nudge Rewards to empower associates, boost in-store experience

February 11, 2019

David’s Tea is deploying Nudge Rewards frontline employee performance technology to improve communication between stores and its corporate organization, boost…