Walmart launching in-home grocery delivery in 3 US markets

June 10, 2019

Walmart is readying an in-home grocery delivery service that will debut this fall.

Congressional hearings focus on facial recognition as criticism builds

June 10, 2019

The U.S. Congress held a hearing on facial recognition Tuesday, the second such discussion in two weeks, as critics claim the technology threatens consumer…

NEC Display Solutions wins ICXA award for BI platform

June 10, 2019

NEC Display Solutions of America has won an ICXA Elevate Award for its ALP Pro business intelligent platform at the ICX Summit, which took place from June 4 to…

7-Eleven ATMs boast NRL Federal Credit Union branding

June 10, 2019

NRL Federal Credit Union and FCTI Inc. are partnering to provide dynamic on-screen marketing to NRL Federal Credit Union cardholders at ATMs placed in 7-Eleven…

Need new ideas? Panelists weigh in on stimulating creativity

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel during the Interactive Customer Experience Summit in Dallas offered several ideas that have been used to support innovation in the customer experience…

Getting customers to return: Customer experience success stories

Retailers know how important it is to keep loyal customers happy but many a retail membership program has become white noise to consumers. How do companies…

Walgreens, Nordstrom tapping Narvar Concierge for product pickup, return

June 7, 2019

Walgreens Co. and Nordstrom Inc. are tapping the Narvar Concierge technology to enhance customer experience within the package pick-up and return environment.

End of life for certain POS terminals and the looming risk to retailers

by Chris Kronenthal — President + CTO, FreedomPay

Retailers need to be sure point-of-sale systems are fully compliant, not only to avoid becoming obsolete, but to protect against fraud.

Are you ready for AI? Pioneers share their insights

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Artificial intelligence offers many benefits, but businesses first need to understand what they want AI to help them accomplish, then make sure their…

Amazon is the 'go to' retailer, claims study

June 6, 2019

In what may come as little surprise to those in the retail sector, Amazon is considered the "go to" online retailer by 81% of Americans.

Bad digital experiences are hurting retailers' bottom line

June 6, 2019

Bad digital experiences are costing brands and retailers revenue as nearly all, 95%, of consumers in the U.S. and U.K. will jump off an e-commerce or brand…

Farmstead deploys predictive machine learning tech to bolster customer service

June 6, 2019

Online grocer Farmstead is leveraging predictive machine-learning models in a quest to help shoppers find new and old favorites and for faster grocery list…

Walmart debuts Intelligent Retail Lab within Long Island store

June 6, 2019

Walmart Inc. has launched an Intelligent Retail Lab inside a Neighborhood Market store on Long Island, New York to test innovative store technology.

Urban Air CEO: Retail success is all about loving the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michael Browning, founder and CEO of Urban Air Adventure Park, shared his brand’s secrets to success during a keynote talk at this week's annual ICX…

ICX Association honors cutting-edge customer experiences with Elevate Awards

by Christopher Hall — director, ICX Association

The association recognized the agencies, technology suppliers and brands changing the face of the customer experience with its annual Elevate Awards at the…

Study: Shoppers loving luxury brands, try-before-buy and non-traditional delivery

June 5, 2019

A MetaPack research report that polled more than 1,000 consumers in the U.S. and Canada reveals an increase in consumers buying from luxury brands and choosing…

IBM Watson boosting customer service for Regions Bank

June 5, 2019

Regions Bank is using IBM's AI technology, Watson, to improve customer support calls and the overall customer experience.

7-Eleven taps menu boards to boost customer experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Convenience stores typically have a transient customer that strives to be in and out as quickly as possible. In order to maximize sales, these retailers need…

Paysafe study shows consumers still favor passwords over biometics

June 4, 2019

Paysafe Group issued a new report showing a majority of consumers feared that the switch to biometrics would expose them to a greater risk of identity theft…

Webinar to uncover tax credits restaurateurs, retailers often overlook

June 4, 2019

For future-minded restaurant operators working in one of the most competitive businesses in existence today, amidst one of the tightest labor markets in this…