Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…

Driving engagement with everyday value: Role of car rentals in modern retail membership programs

by Aleksander Kaczmarek — VP of Loyalty Partnerships, CarTrawler

Keeping members consistently engaged and capturing long-term loyalty that translates to increased sales and customer lifetime value is a perennial challenge.

Foodstuffs teams with Lobyco on loyalty program initiative

December 11, 2024

Foodstuffs, New Zealand's largest grocery retailer, is partnering with Lobyco to launch an in-house, reward and currency-based loyalty program at all its New…

Tulip acquires Humankind e-commerce clienteling solution

December 11, 2024

Tulip, which provides integrated clienteling and POS solutions, has acquired Humankind, an e-commerce clienteling solution provider.

Consumers embracing AI with some caveats

December 10, 2024

While consumers are increasingly embracing GenAI, they remained concerned about consumer privacy and security.

Maximizing customer loyalty through owned channels

by Keri McGhee — Chief Marketing Officer, Attentive

In today’s marketing era, loyalty programs aren’t a one-size-fits-all approach. Investing in owned channels is the most effective way to achieve continued…

Academy Sports + Outdoors opens 5 stores

December 10, 2024

Sporting goods and recreation retailer Academy Sports + Outdoors has opened five stores.

AI, loyalty, in-store experience most-read blog topics in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Here’s a peek at the top five contributed blogs that caught the most reader attention in 2024.

Frontier Airlines boosts rewards for travelers

December 9, 2024

Frontier Airlines has debuted first-class seating, free seat upgrades into premium seats for its Elite members and more ways to redeem Frontier Miles.

Shoppers bought more, spent less on Black Friday Weekend

December 9, 2024

Shoppers bought more during the Black Friday weekend but spent less by prioritizing early deals and savings. They spent 5% less per purchase while increasing…

Voice AI to dominate industry in coming year, says SoundHound AI exec

by Daniel Brown — Editor, Networld Media Group

Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…

National Retail Solutions debuts NRS Purple payroll, workforce management platform

December 6, 2024

National Retail Solutions, which offers point-of-sale technology and credit card processing for independent retailers, has debuted NRS Purple, a payroll and…

Amazon top favorite for Cyber Weekend shoppers

December 6, 2024

Amazon topped the list of retailers favored by Cyber Weekend shoppers, according to a Numerator survey that polled over 9,600 shoppers.

Top performing companies are tapping empathy, AI, personalization

December 5, 2024

The top performing companies are those using personalization, AI and leveraging values-based empathy to not only meet customer needs but demonstrate a deep…

Worry less during ‘the most wonderful time of the year’ by bringing AI to CX

The right mix of proactive communication and AI solutions will ensure customer communications are managed proactively and effectively. Here are three ways to…

Thanksgiving holiday weekend shopping beats expectations

December 5, 2024

The five-day holiday shopping weekend, from Thanksgiving through Cyber Monday, was a busy one as an estimated 197 million shoppers went shopping, according to…

Nori founder's Self-Service Innovation Summit keynote addresses socially conscious tech

by Sandra Carpenter — Editor, Networld Media Group

Dr. Anora Morton, CEO and founder of The Nori Project, a pioneering "Food Equi-Tech" company, will be a keynote speaker at the upcoming Self-Service Innovation…

Millennium Hotels and Resorts tap AI voice assistant to enhance guest experience

December 4, 2024

Millennium Hotels and Resorts has deployed the Aiello AI-powered voice assistant to enhance the guest experience by providing personalized, voice-activated…

Car dealerships committing big to AI

December 4, 2024

Car dealerships are ramping up commitment to using AI in operations with 81% expecting their AI budgets to rise in 2025.

Most retail associates concerned about loss prevention

December 3, 2024

A hefty number of retail associates, 84%, are concerned about loss prevention and the lack of technology to spot safety threats or criminal activity.