Many retail workers not feeling safe this holiday sales season

December 3, 2024

More than half of American retail workers, 57%, are feeling unsafe as the retail industry heads into peak holiday shopping and many of more than a thousand…

How self-service checkout solutions are transforming holiday retail

by Misty Berlin — VP of Sales and Partnerships, ACRELEC

Self-service technology is no longer a nice-to-have — it’s a must for any retailer looking to stay competitive. It’s not just about faster checkouts; it’s…

National Retail Solutions (NRS) Launches NRS Purple: Payroll Made Easy for Small Businesses

National Retail Solutions (NRS), a leader in point-of-sale (POS) technology and credit card processing for independent retailers, is proud to announce the…

Black Friday online sales up over 2023 retail activity

December 2, 2024

This year's U.S. Black Friday retail sales jumped 3.4% compared to 2023 and online sales growth was even more robust, growing 14.6% compared to last year.

Cyber Monday expected to be a record-setting sales day

December 2, 2024

Consumers are projected to spend $13.2 billion on Cyber Monday, a 6.1% jump year over year compared to 2023 with $750 million more than last year.

Delivering on holiday shipping expectations: How to win over millennials, Gen Z

by Dan Spitale — Vice President, UPS Capital

As the holiday shopping season kicks off, retailers must understand the unique preferences of millennials and Gen Z to capture their business. Both generations…

Holiday surge: 3 reasons why maps bills might double for retailers

Retailers can expect nearly a 20% increase in online traffic during the holiday season. While increases like this can lead to more revenue, financial gains can…

Batteries Plus surpasses milestones in franchise, commercial growth

November 27, 2024

Batteries Plus achieved a 23.7% year-over-year increase in total systemwide commercial sales for October and franchise commercial sales grew by 24.4%, setting…

Ex Macys EVP talks retail trends, value of sustainability

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., talks with…

How are returns management trends impacting customer experience?

by Rich Pirrotta — Executive Vice President, Americas, ReBound

Shifting customer expectations have played a major role in reshaping returns management. Online shoppers expect convenient, hassle-free return options and…

Kohl’s chief leaving, Michael’s CEO taking role

November 27, 2024

Kohl's CEO Tom Kingsbury will step down from his role come Jan. 15, 2025 and Ashley Buchanan, currently Michael's CEO, will take his place.

Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…

Fashion retailer Goddiva unveils AI-powered digital dressing room

November 26, 2024

Goddiva, a fashion retailer, has teamed with Zyler, an AI-powered virtual try-on technology provider, to launch an AI-driven digital dressing room.

Navigating the evolving retail landscape: Meeting consumer expectations

by Jason Ten-Pow — CEO, OnrCX - BespokeCX - OnResearch

To remain competitive, retailers must provide a smooth omnichannel experience, allowing customers to transition effortlessly between websites, apps, and…

Self-Service Innovation Summit executive panel to share future predictions, strategy insights

by Daniel Brown — Editor, Networld Media Group

This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…

Bealls taps Legion Technologies to boost retail employee experience

November 25, 2024

Bealls Inc. is deploying Legion Technologies' AI-driven platform to modernize the retail store associate experience and optimize its labor operations.

Gen Z leading the pay later movement

November 25, 2024

Gen Z is the leading cohort to prioritize using pay later options when it comes to personal purchases, entertainment and dining out this holiday season and 35…

Marks & Spencer expands services contract with Diebold Nixdorf

November 22, 2024

Marks & Spencer, one of the largest retailers in the U.K., has renewed and increased the scope of its services contract with Diebold Nixdorf.

Why customer messaging is the gift of the holiday season for retailers

by John Kim — Co-Founder and CEO, Sendbird

Personalized and owned communications makes the shopping experience not just transactional but a relationship-building exercise between brand and consumer.

Free Forethought webinar offers invaluable insight for retail's busiest sale season

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free Forethought webinar offers needed knowledge and expert tips to help retailers make sure the holiday sales season is a successful one.