Quiktract launches mobile contract, payment app

March 15, 2019

Quiktract Inc. recently launched its mobile app on the App Store and Google Play. This app provides contracts and mobile payments for the person-to-person…

Indiana jail deploys video kiosks for visitors

March 15, 2019

The Allen County, Indiana Jail has introduced 10 kiosks equipped with video communication to allow visitors to communicate with inmates, allowing the jail to…

Beyond ‘bricks versus clicks’: Makings of a new retail model

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The traditional brick-and-mortar "prototype" model, in which a retailer builds a flagship store to be replicated in other locations, no longer works for…

US consumers set record with $870B in credit card debt

March 14, 2019

Credit card debt in the U.S. reached a record $870 billion by the end of 2018, according to a report by Bloomberg.

Mobilizing the retail customer experience requires new levels of collaboration

Jim Kander, Spectralink's director of sales, Retail Americas, explains why retailers that are eager to go mobile CX need to do more than simply deploy a mobile…

Self-serve kiosk offers another return option for retailers

March 13, 2019

Happy Returns is launching a self-service kiosk option that can handle both in-store and online retail returns.

Zytronic teams with Bandai Namco on AR 'fairy kitchen' experience

March 13, 2019

Zytronic recently partnered with Bandai Namco Amusements Inc. to craft an interactive augmented reality 'fairy kitchen' at the Hachikawa Takashimaya S.C. mall…

Family Dollar closing nearly 400 stores this year

March 13, 2019

Discount retailer Family Dollar will shutter 390 stores this year as it faces pressure from an activist investor.

Millennials not as loyal as some may think, claims report

March 13, 2019

Millennials in the U.S. and U.K. are not as loyal to retail brands as retailers may think. In fact nearly half, 45 percent, acknowledge they're less loyal to…

Sam's Club, 7-Eleven push forward with cashierless stores

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives from Sam's Club and 7-Eleven offer insight on their progress with self-checkout initiatives and how the innovative technologies are a boon for both…

How to turn an angry customer into a loyal one

Sarah Simon, senior director, customer experience consulting at Confirmit, explains that while a CX program is a valuable component of a business' long-term…

Farmstead expanding refill/save program

March 12, 2019

In response to customer response, online grocer Farmstead is expanding its refill and save program by adding hundreds of items.

Gift cards spurring more spend in UK

March 12, 2019

A First Data study reveals gift card use in the U.K. is prompting 74 percent of consumers to spend more than the card value (an average of $54) and that…

How to deliver a customer experience that is second to none

Jim Perry, director, performance management practice at Infor, provides insight on a customer-centric company culture and why it requires a work environment…

Ohio Kroger Marketplaces welcome pizza outlet

March 11, 2019

The 27-unit Rapid Fired Pizza chain has partnered with The Kroger Co. to put pizza outlets in Ohio Kroger Marketplaces, a news release said. The grocery…

Kohl's partnering with Planet Fitness

March 11, 2019

Kohl's is teaming up with Planet Fitness with the gym brand opening locations next to the retailer's stores.

Business enterprises slacking on mobile security, claims study

March 11, 2019

The latest Verizon Mobile Security Index reveals that nearly half, 48 percent, of enterprises are sacrificing security in order "to get the job done."

Top February reads: Walmart, psychology, visual analytics draw readers interest

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…

How to eliminate retail delivery anxiety

John Nadvornik, vice president of product management at GrandCanals, explains how removing delivery anxiety, the largest obstacle to converting orders, results…

Shoppers spending more in physical store than online, claims study

March 8, 2019

Men and women are spending "significantly" more in retail brick-and-mortar stores than online during a typical shopping visit, according to a First Insight…