Retailers: We're behind on off-site consumer engagement

March 22, 2019

More than half, 62 percent, of retailers acknowledge they need to boost improvement when it comes to consumer engagement data monitoring away from online…

Target piloting unattended snack bar with payment kiosk

March 22, 2019

Target Corp. is testing a self-service, grab-and-go concept that allows customers to pay for their items at a self-service kiosk at several of its locations…

Worldpay enables Amazon Pay for U.S. merchants

March 22, 2019

Worldpay Inc. is the first acquirer to allow its merchants that accept payments in the U.S. to use Amazon Pay on its platform, according to a company release.

How do your customers know you really, really care?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell shares three examples of what caring looks like up close and personal.

New York airport expands Terminal B consumer services

March 21, 2019

Terminal B at New York's LaGuardia aiport now features an Uber Rider Center, Starbucks and the C Bar.

Tesla decides to keep most store locations open

March 21, 2019

First Tesla announced it was closing most of its store locations and becoming a pure e-commerce play.

Former Ulta leader tapped as Joann Stores CIO

March 21, 2019

Varadheesh Chennakrishnan, formerly an IT leader with Ulta Beauty, has been named CIO for Joann Stores.

Should online retailers blacklist shoppers who return too much?

Derek O’Carroll, CEO, Brightpearl, shares insight on what retailers can do when it comes to 'serial returners' — consumers that deliberately buy more items…

Product ratings getting more cred, claims study

March 20, 2019

Consumers are increasingly embracing product ratings, according to a Trend Radar study, and the ratings are gaining importance as an influence factor.

New York's Hudson Yards retail, restaurant hub open for business

March 20, 2019

Hudson Yards, a new retail and restaurant hub in Manhattan, New York, is open for business.

New Jersey law bans pure cashless retail

March 19, 2019

New Jersey Gov. Phil Murphy has signed legislation that requires retailers and restaurants to accept cash, effectively banning merchants in the state from…

Examining customer experience challenges in retail voice technology

Ken Sutton, CEO of Yobe, offers insight on the challenges inherent in voice shopping: the number of voice shopping enabled devices and the quality of the…

Macy's prepping 50 Backstage outlet openings

March 19, 2019

Macy's plans to open 50 of its Backstage outlets this year, inside existing stores.

Kroger ending unmanned vehicle delivery pilot

March 19, 2019

Kroger is planning to shut down a pilot grocery delivery effort featuring self-driving vehicles.

Levi Strauss taps Reflect, D3, BrightSign for flagship’s visual experience

March 19, 2019

Levi Strauss & Co. has teamed up with D3, BrightSign and Reflect for a visual experience at its flagship store in Times Square, Manhattan.

Instagram launches its own retail shopping channel

March 19, 2019

Instagram has launched a shopping service, called Checkout on Instagram, that lets shoppers buy, track and manage purchases directly within the social media…

How does an omnichannel vision increase sales turnover?

David le Douarin, co-founder and CEO of Advalo, defines what an omnichannel strategy involves and why it is necessary to deliver the right message at the right…

Frank Mayer and Associates expands self-service kiosk line

March 18, 2019

Frank Mayer and Associates Inc. has announced the latest additions to its self-service kiosk line. In addition to its original freestanding Approach floor…

Georgia Kroger stores home to vehicle renewal kiosks

March 18, 2019

Gwinnett County, Georgia, has added four more self-service vehicle renewal kiosks in Kroger stores where residents can renew tags and receive decals, bringing…

Jewelry store transforms customer experience with AR digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Typically speaking, jewelry stores need to have a good hands-in experience to stand out among the crowd. One diamond chain, however, discovered a different way…