Retail closing, cashierless, Target strategy top most-read list in March

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The most popular news on Retail Customer Experience in March ranged from a retail brand closing to what Target's doing with fulfillment to the new retail model…

How retailers can take advantage of an economic slowdown

by Tom Schoen — President, BTM Global

BTM Global CEO Tom Schoen explains why an economic slowdown isn't always a bad thing. In fact it offers time to look at solutions or changes that make your…

Hughes Named "Top Performer" in 2019 SD-WAN Customer Success Report

FeaturedCustomers platform recognizes outstanding customer satisfaction with HughesON Managed SD-WAN

Carnival Cruise launches artsy, crafty guest experience

April 4, 2019

Those who may tire of scenic views on Carnival Cruise Line excursions now have another experience to try as the cruise operator is partnering with arts and…

Amazon curates special e-storefront for Coachella festival

April 4, 2019

Those heading to the 2019 Coachella Valley Music and Arts Festival have a special curated shopping site to get all the items they may need for the event…

Grocery chain denies it's home to a ghostly customer experience

April 4, 2019

Market Basket, a supermarket chain in Massachusetts, is denying there's a ghost roaming the aisles of its Wilmington store.

Retail isn't dead. It's changing

Kiran Smith, CEO of Arnold, shares insight on while some signs may indicate retail is on the decline, it's not at all. Consumer preferences are changing, but…

Footwear retailer expands nail salon strategy across five locations

April 3, 2019

North American footwear designer and retailer DSW is expanding its partnership with W Nail Bar to develop nail salons to five retail locations in Texas…

Customer satisfaction with retail takes a dip

April 3, 2019

Customers' satisfaction with retailers remains on the decline, with a second consecutive dip on the American Customer Satisfaction Index report for 2018-2019.

How Orvis transformed beyond fishing equipment to an outdoor adventure brand

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Under the leadership of its director of user experience, Orvis revamped its creative and marketing teams, clarified brand identity and strengthened operations.

Is simplicity the winning recipe in the grocery wars race?

Joanna Komvopoulos, senior brand strategist at Siegel+Gale, shares insight on how retailers are winning through simple pricing strategies, intuitive in-store…

Office Depot, Alibaba join forces on co-branded e-commerce site

April 2, 2019

In an effort to stem competition from Amazon.com, Office Depot is teaming up with Alibaba on an e-commerce effort aimed at the small and medium size business…

Canadian fashion retailer taps Sensormatic Solutions for loss prevention strategy

April 2, 2019

Ardene, a Canada-based fast-fashion retailer, is teaming up with Sensormatic Solutions to boost its loss prevention strategy as it grows internationally.

Research: Consumers more comfortable dealing with customer service robots

April 2, 2019

Over half of consumers are comfortable interacting with a customer service robot on the phone, according to Aspect Software research that surveyed 2,00…

Why retailers must reinforce data security to build customer trust

Sean Ventura, chief information security officer at Atmosera, explains that by locking down systems, adopting new technology and determining a plan of response…

Job scheduling, poor communication playing into retail staff turnover

April 1, 2019

More than half of retail hourly employees cite poor communication and scheduling issues as the prime reason they leave a role and said their current role…

Red Wing Shoe Company opens flagship in New York City

April 1, 2019

Red Wing Shoe Company, a 110-year-old footwear retailer, has opened a flagship store in Manhattan, New York, at 11 Penn Plaza.

Best Buy CEO talks melding digital with physical for a winning retail strategy

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Rather than falling victim to economic winds, Best Buy harnessed its resources and created a turnaround strategy that included matching Amazon on price and…

How AR, AI play into delivering a personalized shopping journey

Displaydata's Paul Milner explains why retailers are in a prime position to capitalize on the growing gravitation toward AR and AI in order to make more…

Wayfair prepping physical retail store for Massachusetts

March 29, 2019

Online home décor retailer Wayfair will open its first-ever, full-service brick-and-mortar location later this year.