Report: Loyalty only as good as the last customer experience

November 16, 2018

Most U.S. shoppers will cut ties with a brand if they have a poor customer support experience but are fast to advocate for brands that do provide a positive…

Customer service ranks big with millennials, reveals survey

November 16, 2018

Strong human connection is a key customer service experience element for consumers, according to a Uject survey conducted in partnership with Branded Research.

Easy product returns lead to deeper customer loyalty

November 16, 2018

When returning an online purchase consumers expect transparent return policies and proactive communication, according to a Narvar report.

The good, the bad and the ugly: An outlook on retail in 2019

Puja Kartan, strategy director, Isobar US, offers up unique insight on how top U.S. retailers are faring when it comes to digital innovation and what those not…

Macy’s earnings bode well for holiday shopping season

November 15, 2018

Macy’s is pretty optimistic about this year's holiday shopping season given that it has increased its annual earnings forecast.

Walmart beats earnings expectations in Q3

November 15, 2018

Global retail leader Walmart beat analysts' expectations for Q3, reporting earnings per share of $1.08, compared to the predicted $1.01, and enjoyed a 3.…

Retail customers love human support contact

November 15, 2018

When it comes to getting an issue or problem solved with a retail purchase more than half of consumers prefer speaking with a live customer service agent on…

Sift Science debuts reporting suite for its platform.

November 14, 2018

Sift Science's Digital Trust platform now boasts a reporting suite providing real-time analytics and reporting aimed at boosting fraud operations.

Why embracing new technology is a good thing for traditional retailers

Andy Tow, managing director, Retail Marketing Group, explains that as shoppers have more choice than ever, traditional retail has a prominent role to play abd…

Holiday shopping on rise as is customer expectation

November 14, 2018

Consumers will be shopping and spending more this holiday season, but they're also be expecting greater service and a more rewarding customer experience.

Survey: Shoppers to spend more, hit sales before Black Friday

November 14, 2018

Not only will consumers spend 5 percent more this holiday shopping season than last, half expect to do that shopping before the big Black Friday events.

Top 5 Reasons Why Distributors Are Stuck in the 80’s

If you talk to today’s distributors, then you will soon realize that most of them are stuck in the 80s when it comes to how they operate. However, as Bob Dylan…

Streamlining Your Returns Process Pays Dividends

Online shopping is booming. Returns are not.

Data is a Retailers Best Friend

One of the main challenges retailers face today is lack of data. You can’t drive revenue unless you understand your customers’ shopping behaviors and that’s…

Don’t Ghost Your Customers When it Comes to Their BOPIS Experience

According to Acceo Tender Retail, omnichannel retailing is the fastest growing sector where customers can choose and buy an item online and then pick it up…

The fundamentals of understanding your audience in digital signage

Engaging your customers in digital signage is now easier than ever. But do you actually know who your target audience is? Find out how to do an in-depth…

Retailers Losing Billions in Revenue Due to Long Lines

According to a new study released last week, 86% of U.S. consumers have left a store due to long lines in the last 12 months. With customers leaving empty…

How strategic warehouse multichannel fulfillment can boost customer experience

Don White, vice president of enterprise solutions at Snapfulfil North America, explains that while multichannel presents new challenges for warehouses used to…

Brick-and-mortar retail still king for holiday gift shoppers

November 13, 2018

Nearly three quarters of consumers plan to visit a brick-and-mortar retailer for holiday gift buying this year, and an increasing number of shoppers are taking…

Lowe's store closings not a big worry to industry watchers

November 13, 2018

Home improvement giant Lowe's is closing 20 U.S. stores but at least one analyst isn't too concerned.