Amazon going big into grocery, claims report

March 1, 2019

Amazon is reportedly planning on becoming the next national chain grocery and will open its first location in Los Angeles by year's end.

Reinventing the Customer Experience

Building customer loyalty is first and foremost about the brand experience—across all channels. Providing a personalized experience is the key to turning…

Presented by HP Inc.

NexTech debuts 'try it on' AR experience for online shoppers

March 1, 2019

NexTech AR Solutions has launched a web-based technology that uses facial tracking and AI-powered computer vision so online shoppers can see what they would…

Report: Mobile device use in shopping grabs deep traction, BOPIS gets more popular

March 1, 2019

Shoppers are increasingly relying on mobile devices with 86.2 percent using smartphones to research products while in a brick-and-mortar store and 83.8 percent…

Mastering the art of digital and physical: How retailers can champion customer experience from start to finish

Brad Snedeker, director of innovation at Calabrio, explains that retailers aiming to blend the physical and digital need to embrace end-to-end omnichannel…

Digital transformation: The key to a truly engaged customer and workforce

Dan Power, U.K. regional manager at OneLogin, explains that as retailers harness the power of technology to deliver improved employee user engagement the…

Tahini brands pulled off shelves after multistate salmonella outbreak

February 28, 2019

A multi-state salmonella Concord outbreak has led federal food safety authorities to issue a warning and recall of Achdut Ltd. tahini. The FDA and U.S. Centers…

Podium named to most innovative list for 2019

February 28, 2019

Interaction management platform Podium has landed on Fast Company's annual list of the world's most innovative companies for 2019.

So Cal c-stores team up with Postmates for delivery

February 28, 2019

Southern California grocery convenience chain Pink Dot is partnering with Postmates to offer on-demand delivery to both Pink Dot and Postmates customers.

BrightSign teams with Converge Retail for LCD touch displays

February 28, 2019

BrightSign has partnered with Converge Retail to provide Bluefin LCD touch displays with BrightSign's HS123 system-on-a-chip solution for Converge Retail's…

Consumers loyal for life once they trust, claims study

February 28, 2019

Consumers are committed and loyal for life if they find a brand they trust.

Mobile coupons spurring loyalty, customer engagement

Retailers and others have transitioned physical coupons to the mobile space, as a way to enhance customer loyalty and engagement.

Walmart, Affirm team up on extended payments to in-store, online shoppers

February 27, 2019

Walmart has entered an agreement with Affirm Inc. to give shoppers an option to extend payments for in-store and online purchases, according to a news release.

Texas-based retailer priming for growth

February 27, 2019

Neighborhood Goods, a Texas department store concept featuring dozens of brands as well as a communal event area and restaurant/bar experience, plans to launch…

DoorDash plans to use $400M investment to grow 325% this year

February 27, 2019

DoorDash has raised $400 million toward expansion of the app-based food delivery platform, which a news release said has already grown more than 250 percent…

Is your gift card program ready for Gen Z?

Theresa McEndree, vice president of marketing, Blackhawk Network, outlines four key tips to help brands implement gift card programs for the youngest…

Doug Stephens on the future of the physical store

Consumers are increasingly turning to mobile to conduct research, compare prices, and purchase products. According...

How to create and implement your BYOD policy

As discussed in an earlier blog post, Bring Your Own Device (BYOD) policies have transformed...

8 BYOD Benefits For Organizations With Frontline Staff

Consumer expectations are making their way into the workplace in fascinating ways and the Bring...

The gap in every CX plan

In recent years, retail, foodservice, and hospitality brands have strived to improve the customer experience....