PCMS taps Tanya Bowen as chief digital leader

January 15, 2019

Retail commerce software and services company PCMS has named Tanya Bowen as chief digital officer.

Steven Hornyak tapped as Symphony CPG/AI CEO

January 15, 2019

Symphony CPG/AI, a SymphonyAI company, has named Steven Hornyak as CEO.

2018's best retail trends: Learning From Kroger, Walmart, Lidl & others

by Bryan Pearson — President, LoyaltyOne

As the new year takes root contributor Bryan Pearson offers up eight trend takeaways from 2018.

Target enjoys robust holiday sales, makes leadership moves

January 14, 2019

Target's comparable sales grew 5.7 percent in the November-December period, a healthy jump compared to last year's 3.4 percent in the same period.

Retailers ditching paper manuals for digital training tools

January 14, 2019

Employees armed with mobile tools are happier, better trained and take better care of customers, according to a survey conducted in 2018 by Vanson Bourne on…

Survey: Few Americans want limits on face recognition tech

January 14, 2019

A national survey from the Center for Data Innovation reveals one of four Americans want the government to strictly limit facial recognition technology. Just…

Customer engagement is about the journey, not just the destination

by Jean Belanger — CEO, Cerebri AI

Jean Belanger, co-founder and CEO of Cerebri AI, offers insight on how artificial intelligence has a unique role to play in allowing retailers to take…

Bank of America online CX 'exceptional'

January 11, 2019

Marketing data and analytics company J.D. Power has introduced a website certification program to recognize brands that provide an exceptional online…

Hughes Discussion: Verifone EZR EOL 2

At the Verifone Client Forum in May, 2018, Verifone announced plans to end-of-life the Enhanced Zone Router. As a result, retailers will need to use a managed…

Hughes Discussion: Verifone EZR EOL

At the Verifone Client Forum in May, 2018, Verifone announced plans to end-of-life the Enhanced Zone Router. As a result, retailers will need to use a managed…

HP Launches Innovative Retail Solutions for Small Businesses at NRF 2019

PALO ALTO, Calif., January 10, 2019 – Ahead of NRF 2019: Retail’s Big Show, HP Inc. today announced innovative new solutions designed to meet the unique needs…

Why some retailers don't need a pop-up experience

Frank Weil, chief customer officer at KWI, opines that the pop-up marketing strategy may not be a great approach for every retailer and offers up questions to…

Hughes Achieves Verifone Managed Network Service Provider Certification

Company Now Offers Verifone POS Retailers Easy Transition to PCI-Compliant Solution from Discontinued Enhanced Zone Router (EZR)

Walmart testing Flippy for in-store deli operations

January 10, 2019

The nation's top retailer is piloting a robotic kitchen assistant at its headquarters to determine if the technology is a good fit to use within store deli…

Strong customer experience can pay off big for banks, reveals study

January 10, 2019

U.S. retail banks can see a big boost in deposits if they can boost their customer experience, according to a Kantar analysis.

Redefining the consumer experience via digital identity

Linda Touch, global senior director at Equifax, explains why federated digital identity — linking a consumer's digital identity and the attributes, which are…

Report: AI taking deeper root but greater retail opportunities ahead

January 9, 2019

Artificial intelligence is gaining healthy ground, with 28 percent of retailers tapping the technology compared to 17 percent in 2017, but there are still some…

Europe electronics retailer deploying mobile self-checkout

January 9, 2019

MediaMarketSaturn, the largest consumer electronics retailer in Europe, is using MishiPay's mobile self-checkout technology in its Hamburg store.

What's important when it comes to collecting useful customer feedback

Lane Mann, at Phoenix CX, maps out how to construct a customer feedback strategy and why being genuine is the only way to go.

Visa, SiriusXM unveil plans for in-vehicle payments platform

January 8, 2019

Visa has announced a deal with SiriusXM to allow vehicle-based mobile payments using a connected e-wallet from SiriusXM. The service would be available in…