Kroger teams up with Microsoft on connected grocery initiative

January 8, 2019

Kroger is piloting a connected grocery store in a partnership with Microsoft using connected sensors and the Azure cloud.

Amazon Echo lets even parrots order with ease

January 8, 2019

Don't be surprised if Amazon soon releases an advertisement illustrating that ordering on its Echo devices is easy enough for a parrot. Why? Well, because as…

9 off-the-radar retail predictions for 2019

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson predicts that in 2019 retail shelves will become storybooks and it will be the year of store-branded self-checkout apps.

WorkJam taps Andrew Myers for expansion strategy

January 7, 2019

WorkJam aims to accelerate its Asia-Pacific expansion and has tapped Andrew Myers to lead the effort.

Snack bot delivers campus retail snacking experience

January 7, 2019

Satisfying a snacking urge at the University of the Pacific is a bit easier thanks to a self-driving robot that now delivers food and drink to more than 5…

DoorDash, GM Cruise to ignite autonomous car tests

January 7, 2019

DoorDash and General Motors Cruise Automation have partnered to put the auto company's Cruise self-driving vehicles to the test to improve autonomous delivery…

Report: Most consumers prefer credit cards

January 7, 2019

Mercator Advisory Group recently discovered that 62 percent of U.S. households use credit cards and 46 percent prefer using them for in-store payments…

Retail kiosk outlook: 2019 expected to surpass 2018

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk industry observers are upbeat for 2019 as retailers are recognizing the need for in-store technology to assist their overburdened sales associates, a…

Coming down from a service high

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains why coming down from a service high is an opportunity for celebration, affirmation, consolation, and education. Each is a building block for…

Confirmit leader joins Rutgers CX program board

January 3, 2019

Shelly Chandler, vice president of customer experience consulting at Confirmit, has joined the leadership board for Rutgers University Customer Experience…

Lord & Taylor shutters NY flagship

January 3, 2019

The Lord & Taylor flagship in New York has closed its doors.

Juniper predicts $130B in card-not-present retail fraud

January 2, 2019

Experts share 2019 retail customer experience predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience went to the experts and industry watchers to get their predictions and expectations on a wide range of issues, from technology to…

Columbus launches free Wi-Fi via interactive kiosk

January 1, 2019

Experience Columbus, in partnership with the city and other organizations, has announced the city's first interactive kiosk available to the public, offering…

10 most read Retail Customer Experience news stories of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As we welcome 2019 here's a chance to make sure you are caught up on the top news in retail customer experience over the past 12 months.

Retail spend increases 5.1 percent Thanksgiving through Christmas

December 31, 2018

Thanksgiving-through-Christmas spending jumped 5.1 percent this year, exceeding $850 billion, marking the strongest growth in the last six years, according to…

NexTech AR Solutions integrates Watson machine learning for e-commerce

December 31, 2018

NexTech AR Solutions is integrating IBM Watson's machine learning algorithms into its patent pending web enabled augmented reality platform as it builds an…

How self-serve kiosks are helping cash-paying utility customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Alabama Power Company recognized the need to make payments easier for its cash-paying customers. Self-serve kiosks have proven helpful, and automatic payments…

How to empower your team to transform the customer experience

Author Adam Fridman,founder/president, ProHabits.com, explains how employee engagement provides many benefits but the most vital for retailers is its capacity…

10 most read Retail Customer Experience articles of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As 2018 ends and 2019 arrives here's a great opportunity to make sure you didn't miss the top 10 most popular articles on Retail Customer Experience in 2018.