CVS Health chief to take helm at Hudson’s Bay

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Helena Foulkes, a top CVS Health Corp. executive and president of CVS Pharmacy, is taking on the CEO role at Hudson’s Bay come Feb. 19.

Why the mobile e-commerce experience needs to improve

Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust…

LinkNYC embracing Valentine's Day with Instagram strategy

February 6, 2018

Link, which operates LinkNYC Wi-Fi kiosks in New York City, is inviting people to celebrate Valentine's Day by posting a photo to Instagram and tagging it with…

Crystal Display Systems debuts range of touch monitors

February 6, 2018

Crystal Display Systems Ltd. has launched a range of glass-to-glass monitors and touch monitors. Customers can purchase touch monitors with their choice of…

Singapore Airlines tapping blockchain for mobile loyalty app

February 6, 2018

Singapore Airlines announced Monday that it's working on what it calls the world's first blockchain-based airline loyalty digital wallet that will help unlock…

Adyen grabs eBay processing deal; PayPal remains as checkout option

February 6, 2018

PayPal's time as eBay's primary payments processor will come to an end in a couple of years as the popular online marketplace has signed an agreement with…

CVS Health all about the customer, seamless retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

CVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer experience and meet every…

NRF taps BJ's CEO as chairman

February 2, 2018

BJ's Wholesale Club President and CEO Christopher J. Baldwin has been elected chairman of the National Retail Federation's board of directors.

Jennifer Miles tapped as EVP North America for Ingenico Group

February 1, 2018

Jennifer Miles is executive vice president, North America, for Ingenico Group, and is also now a member of the company's executive committee.

Consumers not really understanding AI, claims study

February 1, 2018

While the retail segment is embracing artificial intelligence, the consumer is still a bit leery and not fully understanding the technology, according to a…

The breakdown: Disjointed internal operations lead to disjointed customer experiences

Lauren Drexler, client director, Elicit, maps out three (fixable) hot spots where issues often surface and bleed into a negative experience for customers.

Economy boasts solid growth rate

January 31, 2018

The good news continues for the retail industry as the U.S. economy grew at a rate of 2.6 percent in the last three months of 2017.

Top Valentine's gift not something found on a shelf, reveals study

January 31, 2018

This Valentine's Day holiday will be a big one for retailers, although the top wanted, and given, gift isn't something that can be found on a shelf or a hanger.

Authenticity, change big focus points for retail start-up entrepreneurs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While five company founders sell everything from beauty products and pizza to retail items and ice cream, they share similar goals when it comes to delivering…

Target going a bit small on Long Island with new store

January 30, 2018

Long Island, New York, will get another small-store Target location come this fall.

Amazon pulls some children’s products after slogan backlash

January 30, 2018

A range of products featuring the slogan, "Slavery gets sh&t done," are now off the virtual shelves at Amazon following a backlash from anti-slavery…

A new era of content management, strategic collaboration

by Chris Petersen — Owner, IMS

Blogger Chris H. Petersen explains the changes relating to content and consumer behavior and expectations. Transformation from physical to digital retail has…

Walmart partners with Japan e-commerce player Rakuten

January 29, 2018

Walmart is teaming up with Rakuten, Japan’s biggest ecommerce retailer, on an online grocery effort in Japan, according to an NPR report.

Kroger, Alibaba in talks on partnership, claims report

January 29, 2018

Kroger and Alibaba are reportedly discussing a partnership, according to CNBC.

A CES lesson: Why more is not better — only better is better

by Chris Petersen — Owner, IMS

Chris Petersen explains why adding more technology does not mean consumers will come or buy.