Retail jobs on decline after big weather events

November 7, 2017

The retail industry lost 18,000 jobs in October, according to the National Retail Federation, and while it's hard to pinpoint specific reasons, extreme weather…

Staffless. Cashless. Gapless. Is this the future of shopping?

by Christopher Hall — director, ICX Association

ICXA Managing Director Christopher Hall muses about customer experiences that are cashless, staffless and have no gaps in covering customers everywhere they go.

CVS Health expands medication disposal kiosks

November 6, 2017

CVS Health has expanded its medication disposal program to include locations inside CVS Pharmacy stores. The safe medication disposal kiosks inside 750 CVS…

Overhead door company installs DynaTouch HR Express kiosks

November 6, 2017

CHI Overhead Doors of Arthur, Illinois, has installed five DynaTouch HR Express kiosks throughout its 1-million-square-foot facility. The kiosks streamline the…

UK customer experience is getting weak, claims study

November 6, 2017

Retail brands in the U.K. aren't meeting growing consumer expectations and are struggling to deal with consumer queries, reveals an Eptica study.

The new face of disruption: Retail in the digital age

David Rosen, digital transformation technologist and strategist,TIBCO Software, shares how industry leaders, like Amazon, are laser focused on innovating the…

Daktronics deliver LED banner to New York shopping center

November 3, 2017

Destiny USA, a shopping mall in Syracuse, New York, recently deployed a double-sided digital LED banner with a built in sound system. Daktronics designed the…

Cox Communications improves corporate communication with LED displays

November 3, 2017

Cox Communications, a cable television provider, has renovated its Atlanta headquarters with LED displays from NanoLumens. The company deployed six Engage…

Why is everyone so freaked out about automated customer service?

Nick Francis, CEO of Help Scout, shares how automation, if done well, can lead to higher customer satisfaction and a better experience. Instant gratification…

Saudi Arabia entertainment network installs kiosk in mall

November 2, 2017

OSN, Saudi Arabia's leading entertainment network, has installed a new digital consumer experience at Dhahran Mall in Saudi Arabia to serve customers with…

Real estate developer modernizes directories with digital signage

November 2, 2017

The Berger Organization, a real estate development company based in New Jersey, has replaced its static directories with digital signage from Gallery Digital…

Rental agency now offers LED panels

November 2, 2017

Bluewater, an experiential marketing agency, is now offering 950 Absen M2.9 Indoor LED panels for rent, bringing its total inventory of panels to more than…

Beem me up, Australia: Bank JV launches mobile P2P app

November 2, 2017

The Commonwealth Bank, Westpac, and National Australia Bank have come together to launch a mobile payment app that will enable instant payments for all…

Don't be overwhelmed by omnichannel: A practical guide to implementation

Michael Ringman, CIO, Telus International, explains why omnichannel customer service isn't just about who has the longest list of 'contact us' options…

Study: Online holiday spend will beat in-store spend this year

November 1, 2017

For the first time ever, online holiday shopping spend will beat in-store retail spend, according to a new Deloitte study.

Hourglass Cosmetics taps hologram, AR technology to illustrate skin perfection

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The global beauty brand embraces artificial intelligence and artificial reality, including Vntana’s hologram innovation, to launch a new innovative foundation…

Hudson's Bay chief resigns unexpectedly

October 31, 2017

Gerald Storch, CEO of Hudson's Bay Co., has resigned unexpectedly and the retailer is not offering up a reason for his leaving, according to a Reuters report.

Target has big plans for the big holiday season

October 31, 2017

Target is boosting the number of exclusive brands available for the holiday season and expanding ways consumers can shop while at the same time increasing…

Outdoors retailer shuttering doors on Black Friday

October 31, 2017

For the third year in a row, outdoors retailer REI won't be open on Black Friday.

First Data expands availability of Clover via Apple retail stores

October 30, 2017

First Data has announced new initiatives with Apple designed to broaden the distribution of First Data's Clover devices and accelerate the expansion and…