How to set a return policy that works for the customer and you

Sam Kliger, KWI CEO, explains why there is no one-size-fits-all approach when it comes to retail return policies. The policy is an important part of a…

Mom isn't on everyone's mind come Mother's Day

April 30, 2018

Just over one quarter of Americans acknowledge that they've completely forgotten their moms, now and then, when it comes to the annual Mother's Day celebration.

Why the best retail omnichannel experience is an invisible one

Joe Rabah, managing director for EMEA, RMG Networks, explains that while customers expect consistent brand interactions across all channels some companies have…

Electrify America prepping EV stations for Walmart, Target

April 27, 2018

Electrify America will install "ultrafast" electric vehicle chargers at more than 100 retail, convenience and refueling locations across the U.S., including…

Amazon increasing Prime fee as first quarter sales spike 43% to hit $51B

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon sales soared in first quarter of 2018 and it's a trend the mega omnichannel player expects to continue. One helpful factor is a move to increase…

Amazon Prime members now have car trunk delivery option

April 27, 2018

Amazon Prime members owning a technology compatible vehicle can now have deliveries dropped in the car trunk via Amazon's Key app and either GM's OnStar…

Hasbro: Toys R Us bankruptcy hurt our revenue

April 27, 2018

The bankruptcy of Toys R Us is hurting Hasbro's bottom line to the tune of nearly $100 million.

How Target is embracing the human touch to beat the competition

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Instead of resisting change when new competitors such as e-commerce retailers and on-demand delivery services came into the market, Target is investing in its…

Connecting the dots between retail customer experience, profit

Amy Brandli, director of client services at Centriam, shares data insight on a recent survey that asked consumers what they want and retailers likely aren't…

Lord & Taylor embraces food trucks

April 26, 2018

Stamford, Connecticut, on Monday banned food trucks on Spring Street, where some trucks had set up shop after being forced off of Bedford Street last year…

The future of retail: More tech and even more human

Matt Matsui, senior vice president of products and strategy at Calabrio, says digital transformation isn't just coming — it's finally here and retailers must…

Amazon shuttering Whole Food's reward program

April 25, 2018

Fulfilling a statement made early on following its acquisition of Whole Foods, Amazon is closing down the grocer's less than one-year old rewards program and…

Amex shuttering Plenti loyalty program come July

April 25, 2018

American Express announced in a tweet Monday it would end the Plenti rewards program on July 10 and consumers will lose all accumulated points at that time.

Coinstar teams with doxo on bill payment solution

April 25, 2018

Coinstar, a provider of self-service coin counting, and doxo, a web and mobile bill payment solution, have partnered to provide a cash bill pay service to…

Meridian taps Amanda Jordan as senior project manager

April 25, 2018

Meridian has welcomed Amanda Jordan as senior project manager, according to a press release. Jordan brings experience in project product development in the…

Mobile pay, AI, biometrics bringing new muscle to automatic merchandising

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and…

Wayfair launches one-day Way Day retail shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There's Black Friday and Cyber Monday and now comes Way Day, which will take place April 25 at Wayfair.com. The retailer is launching its own retail 'holiday…

Sionic Mobile, FreedomPay join forces on mobile payments, rewards

April 24, 2018

Sionic Mobile and FreedomPay have entered into a strategic alliance agreement to deliver an enhanced mobile payments and rewards experience intended to help…

Amazon No. 5 in UK retail segment

April 24, 2018

Amazon is the fifth biggest retailer in the U.K., and enjoyed a 22.5 percent U.K. revenue jump in 2017, according to GlobalData.

Saks Fifth Avenue window display now home to tattoo artist

April 23, 2018

In what has to be one of the most unique cross-brand strategies in retail, high-end luxury retailer Saks Fifth Avenue is taking a unique window display…