Inflation curbing Halloween spend though some consumers will splurge

October 18, 2024

Over half, 59%, of past Halloween spenders won't be spending this Halloween due to inflation, according to a Lending Tree survey.

Walmart expanding vet, grooming center locations

October 17, 2024

Walmart will open five more veterinary and grooming centers in the next month in its quest to become a dominant destination for pet owners.

Robots transforming how customers shop, early adopters reaping benefits

by Caitlin Allen — SVP of Market, Simbe

The integration of robots in retail is not just a passing trend—it’s the future. Shoppers, especially frequent ones, are demanding more from their retail…

Circle K owner hikes offer to buy 7-Eleven parent company

October 17, 2024

Alimentation Couche-Tard, parent company of Circle K, has upped its bid by 22% to buy Seven & I Holdings, the Japanese parent company of 7-Eleven.

CX executive roundtable highlights CX innovations, future trends at ICX Summit

by Daniel Brown — Editor, Networld Media Group

At this year's ICX Summit, hosted in Charlotte, North Carolina by Networld Media Group, a roundtable discussion featuring industry leaders in customer…

Amazon declares Prime Big Deal Days top October sales event in history

October 16, 2024

Amazon's Prime Big Deal Days event was the omnichannel retailer's biggest shopping event ever with more Prime members shopping compared to last year's event…

Preparing Your CX Org For Busy Season: Expert Tips for Success

Busy season is here for retailers and it's crucial to ensure your CX team can handle the surge efficiently. Join our webinar to discover tips to prepare your…

Poor store experiences will drive UK lost retail sales

October 16, 2024

Poor in-store customer experiences are putting U.K. retailers at risk, to the tune of possibly $53 billion, according to a Forsta study.

National Retail Solutions (NRS) Donates $4,000 to Bentley University's La Cultura Latina

National Retail Solutions (NRS), a leading provider of point-of-sale (POS) solutions for independent retailers, is pleased to announce a $4,000 donation to…

How to create a customer journey map

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Two top experts offer tips, advice, knowledge and two examples when it comes to crafting the much needed, and highly important, customer journey map.

Emerging technologies revolutionizing the shopping experience

by Daniel Brown — Editor, Networld Media Group

AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…

The endless aisle: A labyrinth of choice or a paradise of possibility?

by Roland Gossage — CEO, GroupBy

By embracing AI-first search and product discovery technology, retailers can transform the endless aisle from a labyrinth of overwhelm to a paradise of…

Instacart beefs up Caper Cart capabilities

October 15, 2024

Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.

Crocs puts best paw forward with clogs for the canine world

October 15, 2024

Crocs is putting its best paw forward with clogs for the canine world.

While holiday budgets increase many consumers cutting back on gift spend

October 14, 2024

Holiday budgets are increasing for the consumer yet high prices, especially when it comes to essentials, is prompting half of consumers to cut back on holiday…

Boscov’s prepping to pilot self-checkouts

October 14, 2024

Department store Boscov's is getting ready to push out self-checkout and said the technology is not replacing store employees.

Nearly all retailers are tapping Gen AI to boost customer experience

October 11, 2024

Nine out of 10 retailers are using Generative AI to improve the customer experience, and top application use includes personalization, search and discovery…

ICX Summit: Inclusivity is all about making the store welcoming to customers, employees

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

An inclusive customer experience must also reflect an inclusive workforce experience, according to panelists at the recent ICX Summit held in September.

Halloween shopper will spend just over $100 this scary season

October 11, 2024

The Halloween shopper will spend an average of $103.63 with total spend projected to reach $11.6 billion, according to data from the National Retail Federation…

Ashley Furniture unveils connected home experience

October 10, 2024

Ashley Furniture has teamed with Samsung to create The Connected Home Experience, powered by Samsung Smart Things, at a flagship Ashley showroom in Brentwood…