In-store experience proving influential with millennial shoppers

April 17, 2025

A good number of millennials, 70%, report that the quality of the in-store experience influences where they shop for apparel and the demographic, more than any…

The AI Advantage in Retail: Driving Engagement, Loyalty, and Sales

Retailers face mounting challenges as consumer expectations rise. But there’s good news. Small, strategic interventions at key moments in the customer journey…

Presented by NICE

Average US household shops 39 retailers each year

April 16, 2025

The average U.S. household shops across 39 unique retailers each year, with omnichannel shoppers spending nearly twice as much as brick-and-mortar or online…

QVC appoints Tony Williams to chief people officer

April 16, 2025

Tony Williams has been appointed as chief people office for QVC Group, part of QVC Group Inc.

Marketplaces gaining consumer attention

April 15, 2025

More than half, 63%, of consumers prefer buying on marketplaces over brand-owned websites, and for 47% product discovery starts on marketplaces rather than…

North American grocers must change their relationships with suppliers

by Anders Mittag — Chief Commercial Officer, Lobyco

Grocery personalization calls for reimagined partnerships with suppliers, who have traditionally driven customer promotions. If grocers intend to leverage…

American Airlines ends automatic boarding pass printing at kiosks

April 15, 2025

American Airlines has disabled the automatic printing of boarding passes at airport check-in kiosks for passengers who have already checked in online or via…

Consumers embracing AI search, engaging with AI prompts

April 14, 2025

Nearly half, 45%, of Americans are using AI-powered search and more than two-thirds, 69%, have interacted with AI-generated prompts and results when searching…

GNC deploys Corvus Robotics drones to manage inventory

April 14, 2025

GNC, a global health and wellness retailer, is deploying the Corvus One autonomous inventory management system to gain greater accuracy and efficiency in…

Consumers not too thrilled with online shopping experience

April 11, 2025

A hefty number of consumers, 76%, view online shopping as lacking excitement and nearly one third, 29%, view it as a chore.

Dollar General, Dollar Tree customers are pretty loyal

April 11, 2025

More than half of U.S. households, 60%, shopped at a Dollar General store at least once in 2024 and and the discount brand enjoyed an 80% repeat rate for…

Refund delays more scary than root canals for many consumers

April 10, 2025

Nearly four out of 10 American consumers, 37%, would rather see a dentist than wait for a refund, according to TodayPay's 2025 "Where Is My Refund," report.

Most consumers jump brands after 2 negative experiences

April 10, 2025

Consumers are willing to give a brand a second chance but 70% will jump if they experience two negative experiences. Nearly a quarter will stop purchasing…

NRS Teams Up with Renascent Media & Rainbow Heaven for First-Ever Retailers Networking Meetup

National Retail Solutions (NRS), a leading provider of point-of-sale systems for independent retailers, in partnership with Renascent Media and Rainbow Heaven…

Pilot Travel Centers debut flagship, expanded service

April 9, 2025

Pilot Travel Centers has unveiled a 20,000-plus-square-foot flagship store while also undertaking widespread store modernization efforts and expanded services…

Retail sales to hit $5.4T despite economic uncertainty

April 9, 2025

Retail sales are predicted to grow between 2.7% and 3.7% over 2024, hitting between between $5.42 trillion and $5.48 trillion.

Nearly all contact centers tapping AI

April 8, 2025

Nearly every contact center, 98%, is using AI and 61% are using it have more difficult conversations, according to a Calabrio Research report.

How retailers can lead the AI-driven CX revolution

by Roman Ptakowski — Chief Commercial Officer – Customer Experience, Bridgenext

The power of AI lies in its ability to optimize CX, but technology alone isn't enough. Success depends on how retailers apply it — structuring data…

Foot Locker promotes Franklin R. Bracken to president role

April 8, 2025

Franklin R. Bracken, who had been serving as EVP and chief commercial officer at Footlocker, has been named president.

ISE 2025: Interactive Retail Signage Software on Curved LED Videowall

Retail media innovation: eyefactive presents smart retail signage software on interactive curved videowall at the ISE 2025 in Barcelona.