National Retail Solutions (NRS) Partners with LottoShield to Protect Retailers from Lottery Theft and Enhance

National Retail Solutions (NRS), a leading provider of POS solutions for independent retailers, announces a partnership with LottoShield, an innovative lottery…

6 types of e-commerce fraud threatening online shopping

by Ralph Tkatchuk — Data Security Consultant, Freelance

To stay ahead of the threats, protect their revenue and preserve customer loyalty, retailers need to take a comprehensive approach to tackling fraud.

A better retail customer experience starts with a better employee experience

by Assad Lazarus — Chief Commercial Officer, Purchasing Power

By addressing team members’ core concerns retailers can lay the groundwork for an in-store experience that keeps customers returning.

Marks & Spencer deploying fitting room checkouts

November 5, 2024

Marks & Spencer is set to introduce a novel shopping experience by placing self-service checkouts directly within its fitting rooms, according to a Fashion…

Eyewear retailer Zenni partners with Eyebot on rapid vision testing, affordable eyewear

November 4, 2024

Zenni Optical, a major online eyewear retailer, is partnering with Eyebot, an innovator in automated vision testing, on a strategic partnership to improve…

Expert tips for preparing for a successful retail season

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The free one-hour webinar will feature feature Lindsay Fifield, director of customer success at Forethought and Bron Rasmussen, CX operations at Cotopaxi.

Redbox kiosks hacked, customer data exposed

November 1, 2024

Customers of the now-defunct Redbox movie rental kiosks may be at risk of identity theft after a programmer revealed a security flaw, according to a New York…

Most consumers celebrate Thanksgiving but more celebrate Christmas

November 1, 2024

A hefty number of U.S. consumers, 87%, will celebrate Thanksgiving this year with 80% of turkey day shoppers expecting to all or most of their shopping…

Using AI to craft hyper-personalized customer experiences for luxury brands

by Vikas Krishan — Chief Digital Business Officer, Altimetrik

Against the backdrop of heightened customer expectations, brands need to go beyond traditional e-commerce sites, blanket marketing emails and generic social…

Retail job openings lead to increasing candidate demand

October 31, 2024

Overall job openings in retail are at a higher level than a year ago though hiring is down.

Making customers happy isn’t just part of a transaction, it’s a never-ending responsibility

by Brian Higgins — Chief Customer Experience Officer, Verizon

One of the first steps a leader should take to improve the customer experience is to commit to being a loyalty company, instead of a transaction company.

Home Depot leaders will hit store floors each quarter

October 31, 2024

Home Depot is requiring its corporate employees to work an eight-hour retail shift once a quarter.

Walmart debuts same-day pharmacy/goods delivery

October 30, 2024

Walmart is integrating pharmacy and general merchandise in a single online order and offering same-day pharmacy delivery nationwide.

Fleet Feet leaders talk aligning marketing with the in-store retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Victoria Patterson, field marketing manager for the East Coast at Fleet…

Most consumers like human customer service

October 30, 2024

Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…

Survey reveals disconnect between retail shoppers, marketers

October 29, 2024

A majority of shoppers, 81%, don't plan to boost holiday spend this year and that trend is not in sync with marketer perception, according to a survey released…

From storefront to screen: A modern retailer's guide to leveraging technology for success

by Taylor Harnois — General Manager, eTailPet

By establishing a robust online presence, implementing effective loyalty programs and leveraging the power of social media, retailers can not only survive but…

Gold retailer taps Tera Fead as COO

October 29, 2024

American Hartford Gold has tapped Tera Fead as its new COO.

Vince taps Teamwork Commerce for POS at flagship store

October 28, 2024

Vince, a high-end fashion retailer in London, has deployed Teamwork Commerce's POS solution at its flagship store in London.

Holiday spend projected to hit record-setting mark

October 28, 2024

Consumer holiday spend is expected to hit a record $902 per person, according to the National Retail Federation's latest consumer survey.