Great expectations: Recalibrating retail as we know it

Evan Magliocca, brand marketing manager at Baesman Insights & Marketing, explains why the in-store experience must be new, exciting and something nothing ever…

Arby's franchisee weighs in on brand's 'tech tolerance'

COO Bo Davis discusses how he uses technology to keep employees engaged.

Why Dairy Queen added virtual reality to training program

Dairy Queen's Kim Brastad discusses the use of virtual reality and gamification in the chain's training program.

Cowboy Chicken CEO talks about what keeps him awake at night

Sean Kennedy, CEO of Cowboy Chicken, discusses how he's growing his 22-unit brand.

Why Moe's is focused on adding tech to support delivery, catering and back-of-house functions

Bruce Schroder, president of Moe's Southwest Grill, chats about how the brand uses technology to drive sales.

How Which Wich founder balances tech with human interaction

Which Wich Founder Jeff Sinelli is cautious when it comes to rolling out technology, only deploying it when he has first taken care of the human element of the…

Pie Five, Pizza Inn exec on why training has evolved

Mary Barker, VP of human resources at Rave Restaurant Group, talks about how the brand handles training.

Mazzio's CEO: 'Today's generation wants to learn in a new way'

Millennials have changed the way Mazzio's trains employees.

Starbucks shutters online store front

October 11, 2017

Consumers can't jump online any longer to buy Starbucks stuff as the company has shuttered its ecommerce presence.

Walmart grabs up small NY warehouse

October 11, 2017

In its quest to provide same-day delivery on par with its ecommerce arm, Jet.com, Walmart has bought a New York City delivery company boasting a warehouse.

Long Island credit union branches to be video-teller only

October 11, 2017

There will be no live tellers, just video teller machines, at three soon-to-open Teachers Federal Credit Union branches on Long Island, New York.

'New wave' retail is starting to crest

by Christopher Hall — w, t

For many analysts, observers and pundits, the Sears story serves as a kind of moral or object lesson to Amazon. But ICXA Managing Director Christopher Hall…

Meal kit industry keeps expanding

October 10, 2017

Baldor Specialty Foods, an East Coast foodservice distributor, is the newest player to jump into the $1 billion meal kit industry, according to a New York Post…

It's going to be a jolly retail holiday season predicts study

October 10, 2017

Retailers should be in a jolly mood this holiday shopping season as a PwC report predicts U.S. holiday spending will spike 6 percent.

Mobile platform aims to empower store associates to boost customer experience

October 10, 2017

M.Gemi and PredictSpring are debuting a store associate app that aims to tap store associates to better the retail customer experience.

Alibaba one-ups Amazon by building a mall for retailers

by Chris Petersen — Owner, IMS

Chris Petersen writes on how Amazon and Alibaba, two great disruptors of traditional bricks and mortar retail, are focused on creating new models that will…

Human behavior is a good thing for businesses, reveals study

October 9, 2017

Companies that display good human relationship behaviors are more likely to make more money, according to the third annual Customer Quotient report from C…

Macy's revamps loyalty program

October 9, 2017

Macy's shoppers are getting a revamped loyalty program as of this month that aims to offer consumers a more engaging shopping experience.

Consumer spend inches up in August

October 6, 2017

There was a slight uptick in consumer spending in August, according to Commerce Department figures cited in a Reuters report.

TaylorMade Golf takes a big 'turn' to boost customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The golf equipment manufacturer's new club subscription program, created in partnership with payments provider Klarna, not only makes upgrading clubs easier…