News & Media
InMoment names new CEO, debuts new CX intelligence tool
April 24, 2017
InMoment has appointed Andrew Joiner as its new CEO and has debuted Discover, an analytics tool for monitoring and mining structured and unstructured customer…
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10 reasons to attend the 2017 ICX Summit
by Christopher Hall — w, t
If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.
read nowCustomer engagement provider taps Amazon Alexa in feedback effort
April 21, 2017
Rant & Rave, a customer engagement company, is using Amazon's cloud-based Alexa to help clients access real-time customer feedback.
read nowNordstrom taps Infor solution to boost omnichannel capabilities
April 21, 2017
Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels.
read nowUSA Technologies teams with Vendors Exchange on kiosk offering loyalty rewards and promotions
April 21, 2017
USA Technologies, a provider of payment technology, has partnered with Vendors Exchange International Inc., a provider of solutions for the convenience…
read nowMagstar certifies Elo's touchscreens for its retail software
April 21, 2017
Magstar Inc., a provider of enterprise resource planning retail software, has certified Elo's X-Series and E-Series touchscreen computers for use with its…
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Crate & Barrel leader talks mobile tech and designing a seamless customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for…
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5 top themes for future retail success
by Chris Petersen — Owner, IMS
In mature categories with declining volumes and margins, there are immense pressures on the c-suite to innovate. Consumers have already voted for a seamless…
read nowPacketZoom helps Sephora boost mobile connection, image views
April 20, 2017
Sephora is aiming to boost consumer mobile engagement and sales among international customers with a new launched mobile shopping app and the integration of…
read nowAnalyst: What Macy's needs to do to rally
April 20, 2017
Macy's needs to draw more mall traffic, adapt to changing shopper trends and get faster at customer service, according to a retail analyst.
read nowAptos study highlights successful omnichannel engagement strategies
April 20, 2017
Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according…
read nowPartnership to let Wells Fargo customers make mobile payments via PayPal
April 20, 2017
Wells Fargo & Co. has announced that its retail customers soon will be able to use PayPal to make purchases with their NFC-enabled Android device at…
read nowReport: Voice assistant technology growth more than doubles
April 19, 2017
Homeowners are loving Internet of Things voice assistant technology as a new report reveals adoption of such tools more than doubled from 2015 to 106.
read nowKVMswitchtech launches enhanced console drawers for LCD displays
April 19, 2017
KVMswitchtech has launched its 1U KVM Console Drawers for management of up to 256 rack-mounted servers, according to a press release.
read nowBig IoT adoption on horizon, claims new report
April 19, 2017
Seven in 10 retailers will be investing in Internet of Things technologies as a way to improve customer experience, according to the newly released 2017 Retail…
read nowLids Sports Group launches new mobile app focused on loyalty
April 19, 2017
The new Lids Access Pass app is the latest move by the omnichannel sports licensed retailer to drive greater customer loyalty, providing shopper rewards, deals…
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Kagan: Early adopters gain competitive advantage
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan explains why timing your entry into new areas of retail payment technology is key. Early adopters get a competitive advantage yet they take the…
read nowCalifornia installs test DMV kiosk at UC Irvine
April 18, 2017
The California Department of Motor Vehicles has installed its first vehicle registration kiosk outside of its field offices at the University of California…
read nowTeletech hires SapientRazorfish leader as strategy officer
April 18, 2017
Kyle Priest is the new chief strategy and marketing officer for TeleTech Holdings, which provides a customer experience, engagement and growth technology…
read nowLloyds to pilot test Windows 10 biometrics with customers
April 17, 2017
Lloyds Banking Group is collaborating with Microsoft to test biometric authentication with customers logging into Lloyds Bank, Halifax and Bank of Scotland…
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