A new spin on loyalty

As loyalty programs have expanded to include more emotional benefits, they have seen the value associated with meeting a consumer's needs. Now companies are…

Boohoo has nothing to cry about when talking U.S. growth

May 4, 2017

One U.K. retailer isn't spilling tears over its U.S. retail revenue achievement.

CardFlight launches 2 new mPOS devices

May 4, 2017

CardFlight, a mobile point-of-sale provider, is launching the Swift B200 and Swift B250, a new series of mobile card readers that use Bluetooth Low Energy…

Elite Manufacturing develops 3-sided outdoor kiosk

May 4, 2017

Elite Manufacturing Technologies, a provider of precision sheet metal components and assemblies, has developed a three-sided outdoor kiosk using 65-inch…

Consumers eager to use electronic pay options

May 4, 2017

A new study reveals more than a third of Americans and Europeans are happy to trade cash for electronic payment options and 20 percent have already made the…

Amazon retail sales on the rise

May 3, 2017

Amazon shareholders are a happy bunch given shares hitting an all-time high due to healthy retail and cloud computing sales in the first quarter.

Amazon offers free Prime to town as film award celebration

May 3, 2017

Those living in Manchester, Massachusetts who don't have a Amazon Prime membership will be getting a free one very soon.

Consumers feel misunderstood by retailers, claims study

May 3, 2017

Just 61 percent of consumers believe companies understand their needs and that less than stellar percentage is leading to fading loyalty.

Kagan: New rules for success in retail

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Retail will always be with us, but it will be different going forward. Now is the time to be experimenting and expanding your brand in the mind of your…

Starbucks CEO: It's a dire time for brick-and-mortar retailers

May 2, 2017

The new chief of Starbucks is making his view clear when it comes to what's happening with the retail brick-and-mortar sales environment, calling the changes…

Under Armour experiences first quarterly loss since going public

May 2, 2017

The unraveling of the sportswear industry is hitting Under Armour as the retailer suffered its first revenue decline since going public 11 years ago.

ATM, branch, mobile, online ... or all of the above?

May 2, 2017

Digital channels notwithstanding, branches still have a significant effect on customer satisfaction across all age groups, according to the J.D. Power 201…

United aims to boost customer experience with some big changes

May 1, 2017

United Airlines, in the wake of a disastrous customer interaction and a few other poorly handled customer experiences, is revamping its policies when it comes…

Bloomie’s gets its yoga on to lure shoppers

May 1, 2017

New York City's Bloomingdale's staged a huge free yoga class this past weekend in an effort to draw new shoppers and yoga clothing enthusiasts.

Hungry for more conversions? There's an app for that

With the inherent convenience of ordering favorite specialty items online, come new demands from consumers, namely: the expectation of finding their favorite…

Goodwill Industries in Virginia town installs informational kiosks for employees

May 1, 2017

Goodwill Industries of the Valleys in Roanoke, Virginia recently installed self-service kiosks in employee break rooms in 10 stores that allow employees to…

Papa Murphy's tests the delivery waters via Amazon Prime

April 28, 2017

Seven Papa Murphy outlets in Oregon are testing delivery of the chain's take-and-bake products with Amazon Prime members in Portland and Seattle, according to…

Restaurant AI study gathers guest experience data

April 28, 2017

SYNQ3 Restaurant Solutions recently announced the results of a test of AI automated speech recognition technology, VIA Analytics. The test monitored restaurant…

Location data is leading a retail revival: Here's how

Location data answers much more than just "Are buyers visiting my store?" It answers questions like "Which locations and audience segments do competitor's…

Cross-channel challenges costing retailers, suppliers big bucks

April 28, 2017

Challenges in managing cross-channel commerce on a global landscape is costing retailers and suppliers big losses — to the tune of at least $1 million in…