Online mobile device shopper is leading the retail wave, reveals new study

July 1, 2016

Smartphone users who are jumping online to shop at least twice during a three-month period are leading the retail revolution and the trend is prompting…

GoCause helps Etsy sellers to deliver more than handmade goods

July 1, 2016

Some Etsy sellers are tapping into the millennial market in an innovative way. In addition to operating on a traditional business model of profit, these…

The Incredible Hulk christens first Brownells retail location

July 1, 2016

Brownells, which sells "all-things firearms," has opened its first retail location in Grinnell, Iowa. Local names in attendance for the grand opening included…

Amazon's Prime Day 2016 projected to be bigger than last year

July 1, 2016

More than 100,000 deals will launch on July 12, as part of Amazon's Prime Day 2016. The deals start at midnight and will include most items, according to a…

Fun Fact Thursday: July 4th is more than just beer and BBQ

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

So as the biggest summer holiday bodes ahead, we at Networld Media Group, parent of Retail Customer Experience and many other engaging B2B news sites, are…

Hey Amazon, Walmart is fighting back

June 30, 2016

Amazon Prime continues to baffle Americans with their incredibly fast shipping and delivery. Today, retailers are forced to compete with a company that seems…

Online shopping activity moves ahead of in-store retail action

June 30, 2016

Americans are buying more items online and more than half, 51 percent, prefer ecommerce to brick-and-mortar shopping, according to a new BigCommerce report.

Why offering more payment options should be a priority for retailers

When making such major life purchases as houses and cars, consumers usually have access to financing. But what happens when they seek flexible payment options…

Report: Poor training, weak tools, corporate friction all hurt the brand

June 29, 2016

Brick-and-mortar retailers grappling with poor brand recognition and weak customer experience strategies are likely those without solid training, strong tools…

Delivery a big part of customer experience, reveals survey

June 29, 2016

More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another…

Creating a 'phygital experience': Experts offer insight, tips and strategy advice

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it…

Drive customer traffic with new magnetic aisle sign frame

Draw attention to promotions and drive customer traffic with the new Aisle Sign Frame with Magnetic Under-Shelf Mount from FFR Merchandising.

Video: Retailers dive into technology at Interactive Customer Experience Summit

by Cherryh Cansler — Editor, FastCasual.com

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Fashion retailers beware: A bad fit for shoppers is a bad thing for business

June 28, 2016

Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…

North American Retail Hardware Association partners with Payment Alliance International

June 28, 2016

The North American Retail Hardware Association and Payment Alliance International have formed a partnership in order to offer home improvement retailers new…

Chipotle is making summer a rewarding time

June 27, 2016

Chipotle is kicking off a new rewards program starting July 1. The Chiptopia Summer Rewards offers free food and bonus rewards for customer visits.

Burberry delivers an artistic customer experience

June 27, 2016

Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.

Macy's CEO to leave role early in 2017

June 27, 2016

After 14 years at the helm, Macy's CEO Terry Lundgren will step down at the start of 2017 and hand the baton to current President Jeff Gennette.

7 reasons why traditional retailers are struggling

by Chris Petersen — Owner, IMS

Traditional retailers' legacy of store success is their biggest challenge.

Report: Millennials love mobile banking

June 27, 2016

Here's perception clashing with reality: Only 17 percent of adults think they spend too much time on their mobile phone, but 56 percent think others are guilty…