Belly opts for Moki to drive consumer-facing tablets

January 30, 2015

Cloud-based software provider Moki has announced that Belly, which it says is the country's largest customer loyalty network and marketing solution, has…

Report: Mobile accounts for 25 percent of online transactions in Q4 2014

January 30, 2015

The holiday shopping season accounted for the majority of such transactions.

Slyce acquires mobile couponing app SnipSnap for $6.5M

January 29, 2015

The company names Toys "R" Us and Hudson's Bay among its retail clients, and says it currently has a patent pending on its process of turning a photograph of a…

Five ways to lose a customer

by Shep Hyken — CAO, Shepard Presentations

Customer service doesn't have to be terrible to drive shoppers away. Indifference and lukewarm attitudes are bad enough.

US convenience stores continue retail channel growth

January 29, 2015

The U.S. convenience store count increased to 152,794 stores as of Dec. 31, 2014, a nearly 1-percent increase from the year prior, according to the 201…

Mood Media completes rollout of in-store digital watermarking tech

January 29, 2015

When integrated within a mobile application like Shazam, Mood Presence "listens" for Mood's proprietary digital audio watermarking and triggers an event to…

'Bit-what?' Most Americans clueless about cryptocurrency, study finds

January 29, 2015

A 'first of its kind' survey indicates that bitcoin proponents have their work cut out if they aim to educate Americans about bitcoin and its usefulness.

The Source lands in Toronto Pearson International

January 28, 2015

Toronto-based design agency Shikatani Lacroix has designed and delivered the latest retail location featuring digital signage for Canadian consumer electronics…

Hurricane Grill & Wings Chooses Datum to Manage Nationwide IT Services

Owners of Hurricane Grill & Wings and Denny’s franchises (Hurricane AMT, LLC and RREMC Restaurants, LLC), have recently signed an agreement to outsource all IT…

Survey says: Nordstrom is consumers' favorite fashion retailer

January 28, 2015

The study also revealed that Foot Locker is consumers' favorite shoe retailer, followed by Skechers, Nike, DSW and Famous Footwear.

Smartphone shoppers increase spending 125 percent, study says

January 27, 2015

Consumers have embraced online shopping from their smartphones, boosting their spending by 125 percent across all product categories, according to MarketLive.

More Apple Pay touchpoints arrive

January 27, 2015

TCF Bank, Western Union and USA Technologies all announce integration within their respective businesses.

Convenience store chain Wawa intros mobile payment app

January 27, 2015

Users can link a closed-loop gift card to the app to pay for purchases at 680 locations.

Is it time to draw a line in the sand for your underperformers?

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

The first time there is an issue with a retail employee, it needs to be addressed. If it happens again, you have a problem with the employee. If it continues…

Target out, Uniqlo in as Japanese clothier plans Canadian launch

January 27, 2015

According to multiple media reports, Japanese-owned specialty clothing retailer Uniqlo is planning to launch in Canada next year.

Office Depot picks CoreMedia to augment e-commerce experience

January 26, 2015

Office-supply retailer Office Depot Inc. has picked CoreMedia LiveContext software to help enhance the customer shopping experience for officedepot.com.

C-store chain Thorntons targeting 1M loyalty members by end of Q1

January 26, 2015

Chain's Paytronix-powered Refreshing Rewards program should hit 1 million registered customers in first seven months.

Givex set to acquire Chase Paymentech gift card business

January 26, 2015

Global provider of cloud-based data processing services announced today that it has agreed to acquire Chase Paymentech's gift card business.

Five e-commerce revenue leaks you need to plug

The holy grail of 1-to-1 personalization presents a challenge that 55 percent of online retailers haven't even begun to address, although several key elements…

Microsoft stores create 'the world's largest photo booth'

Seattle-area shoppers stumbled upon "largest photo booth in the world" over the holiday season, posting their images on 150-foot video walls at Microsoft…