Retail customer satisfaction is down for the first time in four years

February 19, 2015

Online retail makes sole gain; supermarkets and drug stores lose ground.

Flipp adds shopping list feature to mobile circular app

February 19, 2015

Software company Wishabi has announced the 2.0 version of Flipp, its digital shopping circular app, now available on iPhone and iPad.

UK retailer Fat Face selects NetSuite for multichannel

February 19, 2015

Through its responsive website, Fat Face benefited from a substantial increase in sales throughout the busy Christmas shopping period, achieving higher…

Customer service strategy: Deliver value with time

by Shep Hyken — CAO, Shepard Presentations

Your customers want you to know this: "Value my time and you value me." It's part of delivering amazing service.

Report sees growth in multichannel grocery shopping

February 18, 2015

Multichannel grocery shopping is surging across the globe, with the birth of a new child being a primary driver of an increased propensity to buy online…

SSL no longer acceptable for data protection, PCI SSC says

February 17, 2015

Weaknesses in the secure socket layers protocol will require revisions to the PCI DSS — and upgrades to providers' encryption methods.

GoCoin co-founder and CEO to keynote Virtual Currency Today Summit, April 29 in Boston

February 17, 2015

Steve Beauregard, co-founder and CEO of payment platform GoCoin, will keynote VCTS on the 'the next disruptor in payments.'

Paul Price to keynote Interactive Customer Experience Summit

Paul Price, CEO of marketing technology company Creative Realities, will offer ICX Summit attendees his expert insights and real-world examples for putting the…

Understanding Empathy and Your Brand

While many companies operate under the model of “If we build it, they will come,” the most successful companies know it’s essential to understand and actively…

The rise of social selling in 2015

Early attempts by brands to gain followers and fans on social media are now giving way to more sophisticated efforts to leverage the power of social influence…

Ace Hardware testing same-day delivery

February 17, 2015

Ace's Express Delivery pilot has officially rolled out in 33 stores in select neighborhoods in Florida, Illinois, Colorado, Maryland, Texas and Arizona.

Pyrim intros tool designed to provide clarity to mobile commerce

February 17, 2015

Product lists over 100 consumer-facing, mobile commerce products and each is fully described and mapped to the mobile commerce ecosystem.

Consumer expectations of retailers growing fast, says new engagement index

February 16, 2015

J. Crew, Nike, Marshall’s and TJ Maxx, Walmart, Home Depot, Whole Foods, Amazon.com, Costco, and Dick’s all captured engagement leadership positions in a…

Mobeewave secures funding from Russian firm for mPOS expansion

February 16, 2015

Montreal-based company claims it is the world's first and only provider of dongle-free NFC mobile payment terminal products enabling payment acceptance on…

Nedap introduces cloud-based RFID solution for retail stores

February 13, 2015

According to the company, !D Cloud is the first solution in the market that enables retailers to significantly improve their on-shelf merchandise availability…

NRF issues statement on White House Cybersecurity Summit

February 13, 2015

The National Retail Federation issued the following statement from President and CEO Matthew Shay on the White House Summit on Cybersecurity and Consumer…

Starbucks' iOS app gets Apple Pay support

February 13, 2015

Users now can reload their prepaid card with the touch of a finger.

Visa to eliminate 16-digit account number for remote purchases

February 13, 2015

The move expands the company's Visa Token Service, which is intended to protect sensitive card information.

Jo-Ann Stores names Jill Soltau president and CEO

February 12, 2015

Soltau joins Jo-Ann with more than 25 years of experience in the retail industry. She most recently served as president of Shopko.

Can you, and should you, accept Apple Pay?

Balancing the benefits and the costs of new or upgraded point of sale equipment are key considerations when deciding whether Apple Pay is a good move for your…