Retailers falling short of consumers' omnichannel expectations

October 13, 2014

A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.

A customer service lesson from Hy-Vee's social media team

by Shep Hyken — CAO, Shepard Presentations

You cannot stop your customers from talking about you on social media. Good or bad, they will tell the world of their experiences. Find a way to use it to your…

Online holiday shopping to be more influenced by social media this year

October 10, 2014

Survey results show 36 percent of shoppers intend to buy gifts via their mobile device, up 29 percent from last year, and 49 percent will make purchases based…

September retail sales fall short

October 10, 2014

Traffic decreased substantially compared to last year and last month. However, healthier economic conditions and less government disruption led to significant…

ICSC predicts 4 percent rise in holiday retail revenue

October 9, 2014

Positive economic signals point to a stronger holiday shopping season as the International Council of Shopping Centers (ICSC) forecasts a 4.0 percent increase…

Survey says U.S. consumers plan to spend more this holiday season

October 9, 2014

Holiday gift purchases expected to average $718; Consumer enthusiasm for Black Friday shopping hits eight-year peak.

PCI 3.0 is a wake-up call for SAQ C merchants

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

Merchants should be prepared to increase their security measures if they are going to comply with the PCI 3.0 standard.

When marketing to millennials, don't forget the basics

In planning for marketing to millennials at retail, there is still a commonality of experience that requires in-store merchandising not to lose sight of the…

Study says shoppers are abandoning mobile shopping carts due to poor customer care

October 8, 2014

New research from Contact Solutions shows that consumers have high expectations for retail care when shopping via mobile device, and if those expectations…

StepsAway brings location-based marketing to mall retailers

October 8, 2014

Retailers using the StepsAway solution at launch include Sephora, Express, Art of Shaving and Things Remembered, among others.

EarthLink launches PCI Compliance Solutions Suite

October 7, 2014

EarthLink Holdings Corp., a managed network and cloud solutions provider for multiunit businesses, announced the launch of a new PCI Compliance Solutions…

Acromobile partners with Bitnet for merchant bitcoin acceptance

October 7, 2014

Acromobile Payments with bitcoin acceptance is available to any merchant as a fully integrated Order-to-Bitcoin-to-Cash solution with integration to leading…

How retail shelf media can turn browsers into buyers

A dynamic signage expert takes a deep dive into shelf-level digital signage.

Moment.me launches tool for real-time aggregation of place-based social content

October 7, 2014

According to the company, business owners can simply input an address or the name of their establishment and Moment.me will aggregate all the content that has…

NRF forecasts holiday sales to increase 4.1 percent

October 7, 2014

Holiday sales on average have grown 2.9 percent over the past 10 years, including estimates for 2014, and are expected to represent approximately 19.2 percent…

Study charts 10 percent rise in shoppers who buy via mobile device

October 6, 2014

Since 2012, the incidence of shoppers using mobile devices to make purchases has increased from 25 percent to 35 percent.

Macy's omnichannel strategy: Moving engagement as well as sweaters

by Bryan Pearson — President, LoyaltyOne

Do bricks and mortar cost more than bytes and channels? For Macy's, the question may not matter as much as whether the two investments, combined, sell more…

Christopher & Banks focuses on inclusiveness, launches 'missy-petite-women' format

October 3, 2014

Christopher & Banks will operate approximately 190 stores with this real estate and merchandise format that brings the CJ Banks brand under the Christopher …

Vera Bradley implements ShopperTrak for in-store analytics

October 3, 2014

A leading designer of women's handbags and accessories, luggage and travel items, eyewear, stationery and gifts, Vera Bradley has implemented ShopperTrak’s…

Quri launches Impact tool to track in-store conditions

October 2, 2014

Impact performs a granular, real-time analysis of in-store conditions data, including location, merchandising efforts and inventory.