Tyco TrueVUE adds mobile reporting features

April 1, 2014

Tyco Retail Solutions, a provider of retail performance and security solutions, has announced the availability of TrueVUE 5.0, the latest version of its…

Customer service goal: We don't want you to come back

by Shep Hyken — CAO, Shepard Presentations

Do you ever get the feeling that some business' customer service goal is the keep the customer from coming back?

Selling into dead markets

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

I'm sure you're wondering, "Who in the world would do that?" More people than you might imagine. Here's what triggered this post.

Ziploop raises $2.2 million for shopping organizer app

March 31, 2014

Ziploop, the developer of an app that organizes mobile shopping for retailers and consumers, has received $2.2 million in seed capital.

Privacy-friendly location-based marketing: Giving customers the control

Crafting a non-invasive location policy is key to keeping customers from opting out of push messaging or location awareness.

BroadSign digital signage integrates Quividi audience measurement

March 31, 2014

BroadSign International LLC today announced that an upcoming upgrade to its cloud-based digital signage software, BroadSign X 10.3, includes integration with…

Purchasing Power launches new e-commerce platform

March 28, 2014

Purchasing Power, a specialty e-retailer offering American workers the opportunity to purchase consumer products and services through a voluntary employee…

Mobiquity releases SDK for mall-based beacon network

March 28, 2014

Mobiquity Technologies has announced the release of its partner software development kit (SDK) designed to allow retailers and brands to leverage Mobiquity…

CFI Group receives statistical modeling patent for customer satisfaction research

March 28, 2014

CFI Group, a customer satisfaction measurement and analytics firm, announced it has been awarded Patent No. 8,666,515. According to the company, this patent…

CXPA launches certification initiative for customer experience professionals

March 27, 2014

The Customer Experience Professionals Association , an international nonprofit organization created to guide and enhance the growing field of customer…

Alliance Data to provide private-label credit card, loyalty program for retailer Venus

March 27, 2014

Alliance Data Systems Corp., a provider of data-driven marketing and loyalty solutions, today announced that its retail services business, which manages more…

Sears launches Now and Here fast-fashion format, online fashion show

March 27, 2014

Sears has announced today the launch of Now and Here, a fast fashion shop available in Sears stores across the country, on Sears.com and shopyourway.com.

Wegmans, Trader Joe's, Publix, Costco, Sprouts top Consumer Reports supermarket ratings

March 26, 2014

In Consumer Reports' latest survey, Wegmans, Trader Joe's, Publix, Costco and Sprouts earned the highest scores overall among 55 of the nation's major grocery…

Teen Vogue research explores social media and how Millennials shop

March 26, 2014

In order to understand how social media influences the ways millennials shop, Teen Vogue has identified the role social plays in driving beauty and fashion…

'Mobile Evangelist of the Year' Jack Philbin will headline 2014 CONNECT Mobile Innovation Summit

The self-professed "mobile geek" co-founded Vibes before text messaging was even possible in the U.S.

On Capitol Hill, retailers urge adoption of PIN-based cards

March 26, 2014

The National Retail Federation told the Senate today that it's time for an overhaul of the nation's fraud-prone credit and debit card system, saying banks…

Retailers of the future: Innovative retailers take on the Amazon juggernaut

Going up against Amazon's Goliath can be challenging for the more David-sized specialty retailers.

Bermuda mall integrates mobile app, digital signage, wayfinding kiosks

March 26, 2014

Livewire Digital has integrated a new mobile app with its digital signage for Washington Mall in Bermuda to provide up-to-date information to shoppers and…

Jewelry retailer YLANG 23 brings in-store experience online

March 26, 2014

MarketLive has announced that YLANG 23, a favorite among Hollywood celebrities and fashionistas, is relaunching its online retail commerce website on…

Infinite Peripherals approved by Visa Ready

March 26, 2014

Infinite Peripherals, a developer of mobile point-of-sale devices, announced that it has been approved by the Visa Ready program, which indicates that the…