RCEES: 5 insights to solve the Millennial mystery

by Alicia Kelso — Editor, QSRWeb.com

Consumers crave participation, not just functional and emotional products.

Tracking the 'next big thing' in retail technology

by David Anzia — SVP-Sales, Frank Mayer Kiosks and Displays

I recently gave an interview where I was asked about the challenges of managing retail self-service projects given the rapid progression of in-store…

RCEES: Retail's refocus on customer service

by Alicia Kelso — Editor, QSRWeb.com

Creating a customer-centric environment is key to a successful business.

RCEES: How AT&T brought an invisible product to life

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Customer experience managers from AT&T's Chicago flagship discussed brand evolution.

Debit fee cap hearing a fiasco for Fed attorneys

August 15, 2013

On Aug. 14, attorneys for retail associations and the Fed were to have discussed a timeline for setting a lowered debit interchange fee cap. This discussion…

Report: Even the wealthy love loyalty programs

August 14, 2013

In a new survey of affluent consumers by the Luxury Institute, wealthy shoppers earning at least $150,000 a year share detailed observations and evaluations of…

Groupon partners with Verifone, Ingenico to add mobile payment terminals

August 14, 2013

Groupon is set to add credit card terminals to its existing payments suite for merchants. With the addition, the company said in a news release, its payments…

RCEES: Jim Knight talks about service that rocks

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The former Hard Rock trainer gives tips on how to treat your business like a band.

Boise Albertsons checking out of self-checkout

August 13, 2013

Three Boise, Idaho, Albertsons stores are getting rid of their self-checkout lanes, a spokesman for the regional Albertsons division has told the Idaho…

Report: Card spending growth solid in July

August 12, 2013

First Data Corporation has released its First Data SpendTrend analysis for July 2-30, 2013 compared to July 3-31, 2012. SpendTrend tracks same-store consumer…

American Apparel implements RFID tool from Impinj

August 12, 2013

UHF Gen2 radio frequency identification technology provider Impinj Inc. today announced that retailer American Apparel is using a a fully automated Senitron…

CastNET integrates NFC with digital signage

August 12, 2013

CastNET announced today that it has developed and is shipping a new solution that fully integrates Near Field Communications, a.k.a. NFC technology, with its…

Latest eBay app brings online benefits to brick-and-mortars

August 9, 2013

In a move that strengthens the relationship between online and brick-and-mortar commerce, eBay has launched the Retail Associate Platform — an application that…

Shopventory to bring POS tools to PayPal Here

August 9, 2013

Shopventory, providers of business intelligence and inventory management for mobile point-of-sales, today announced it is bringing its suite of tools to…

Best Buy tries to welcome its website to the new age

August 9, 2013

As part of its drive to turn around its sales slump, Best Buy Co. will give its outdated website a new-age makeover.

ZoomSystems seeks global expansion with Vigix acquisition

August 9, 2013

Automated retail company ZoomSystems recently announced the acquisition of Vigix Inc. and its patented no-moving-parts technology, which ZoomSystems said will…

American Express Serve will find a new home in the Isis mobile wallet

August 8, 2013

American Express Serve will be introduced to the Isis mobile wallet, the companies announced today. The new co-branded account will be offered in every Isis…

Building customer loyalty the hard (and only) way

Follow the framework for building satisfied customers by applying these four elements.

How to optimize your store for summer

by Gary Edwards — Chief Customer Officer, Emathica

Now that summer is well underway, it’s time for retailers to turn up the heat. After spending prolonged time indoors during the cold weather, customers are…

Target offers a look at its store design philosophy

August 7, 2013

Target offered a behind-the-scenes look at its store design philosophy through the years on its website, "A Bullseye View."