TED Fellow's new AR tech pushes boundaries of virtual retail

February 28, 2013

Augmented reality applications that allow shoppers to "virtually" try on clothing are gaining steam in the retail space, but a recently released clip of "What…

San Francisco could be first US city to regulate mobile retail

February 28, 2013

San Francisco businesses ranging from clothing boutiques to dog groomers are trying to go mobile — as in on four wheels. According to an article on…

How to apologize to customers without alienating employees

by Micah Solomon — president, four aces inc

In customer service, the key to an effective apology is to convey to the customer at the outset that you’re willing to take his side and share his viewpoint. 

Xtreme Labs releases report card on retailer apps

February 28, 2013

Xtreme Labs, a mobile strategy and solutions company, released its Retail Apps Report, which details how consumers rate the top U.S. retailers' iOS and Android…

Coinstar rolling out kiosks with PayPal integration

February 28, 2013

Starting this month, Coinstar users in California, Ohio and Texas can use the coin-counting kiosks to add money to, or withdraw money from, their PayPal…

The low costs and high returns of 'fresh customer service'

Fresh customer service demystifies the process of attracting loyal, happy customers who return again and again.

Harris DOOH auto dealership rollout builds steam

February 27, 2013

The Automotive Broadcasting Network is several months into its large-scale, digital signage network rollout at auto dealerships across the U.S., according to…

Modelle's deploys RealPOS from NCR

February 27, 2013

NCR Corporation announced today that it will provide retail technology and services to the 154-store Modell's Sporting Goods chain. Modell's will deploy 1,00…

Making a 'value play'

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

My wife and I were in an electronics store. Neither of us are big on electronics. Our TV is 17 years old which gives you an idea of our interest in the latest…

Five fundamentals required for 'ME-tailing' success

by Chris Petersen — Owner, IMS

It's the "Age of the Consumer." That's not news. The lead articles on retail are chocked full of stories about how consumers are now empowered through their…

The shifting self-service paradigm

Consumers appreciate having more control over their service experience.

Shutl courier service debuts in Chicago

February 26, 2013

Shutl Ltd., a London-based startup that matches retailers with local courier services, debuts today in Chicago, New York and San Francisco, according to…

Macy's supports LGBT cause with same-sex wedding registry

February 26, 2013

Macy's has been an outward supporter of gay rights and the LGBT community, and according to a report on hrc.org, the retailer's store near Metro Center in…

As Amazon battles to dethrone Walmart, Google plans own attack

February 26, 2013

The evolution of retail has seen the rise and fall of companies clamoring for the top spot. According to a recent article on Wired, it was only a little more…

Study lists 5 challenges to mobile testing

February 26, 2013

SOASTA Inc., specialists in cloud and mobile testing, announced the results of its survey of 500 IT executives representing such industries as global IT…

What does Apple get by trademarking its store design?

Apple originally applied for the trademark in 2010 but was rejected twice before finally being approved.

Johnson's JCP relies on benefits from staging

February 25, 2013

A recent article from Forbes discusses the "store within a store" retail model that JC Penney's CEO Ron Johnson implemented since he took the helm of the…

Moscow Mall now using indoor mapping

February 25, 2013

Retailers at the Moscow Mall in Russia are utilizing indoor mapping and positioning to help shoppers navigate their way to the more than 5,000 shops in the…

The Children's Place sends hyper-personalized emails with CQuotient

February 25, 2013

CQuotient today unveiled its algorithm-based technology that enables retailers to send digital communications to individual customers. By harnessing big data…

Wireless accessory retailer Cellairis debuts store concept

Cellairis, one of the world’s largest wireless accessory specialty retailers, has opened its first in-line store at North Point Mall in Alpharetta, GA.