Brick-and-mortar's inherent advantage: In-store relevance

Smart retailers make customers feel that their preferences, wants and needs are a priority from the minute they walk into the store.

Brand attachment: The Barefoot Bandit and our sense of self

What an 18-year-old on a crime spree teaches us about branding.

Why Customers Seem Scarce - Part 1

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Far too many sellers suffer believe that customers are scarce and that they can't raise prices for fear of losing the customers they have.

This Mother's Day, say it with plastic?

by Lisa Biank Fasig — Director, JZMcBride and Associates

Every year we spend billions of dollars trying to find a way to thank our mothers for labor pains and unconditional love, but it turns out our primary display…

NCR's Silver is 'more than a mobile POS solution'

NCR is confident that independent retailers will quickly adopt its new "total retail solution."

RedFin Network, TenderCard partner for Gateway compatible gift cards

May 3, 2012

RedFin Network Inc., a provider of mobile transaction solutions, POS software and hardware, is partnering with TenderCard, a provider of stored value card…

Retail spending down in April

May 3, 2012

Although Americans were shopping in April, they spent less than retailers expected, according to the Associated Press.

Retail Genie to increase conversion rates, sales

May 3, 2012

SMS has released Retail Genie, a software program designed to increase store conversion rate and sales, SMS President Michael Bunyar said in company press…

Los Angeles Angels and Reflect Systems Renew Partnership for “Big A” Digital Board Content

Reflect announced today a new multi-year partnership with the Los Angeles Angels to manage all hosted services and oversee the setup and delivery of branded…

Retail Top 100 2012, No. 97: Land's End

May 2, 2012

Target: Get your Kindle somewhere else

May 2, 2012

In an effort to better compete with Amazon, Target Corp will no longer sell Amazon's Kindle devices, according to Reuters. The phase-out includes Amazon's new…

MarketLive Merchant Awards honor best e-commerce sites

May 2, 2012

MarketLive Inc., a provider of e-commerce software and solutions, announced the winners of its Merchant Awards honoring the best performing e-commerce sites…

Sometimes, taking care of non-customers makes your customers happier

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Caring about people isn't enough on its own to create a transformational customer experience. Without caring, however, treasured moments of genuine human…

MicroMarket kiosks upgraded

May 2, 2012

365 Retail Markets recently added more than 20 new features to its SmartHub Gen II MicroMarket kiosk, a 24/7 unmanned self-checkout MicroMarket that can offer…

Lenovo, VeriFone offer new tablet POS

May 2, 2012

Computer maker Lenovo and point-of-sale provider VeriFone Systems Inc. are joining forces to offer a new mobile POS based on Lenovo's ThinkPad and running a…

My two newest favorite terms

by Jim Joseph — President, Lippe Taylor

If you've read my book, then you know that I'm not a big fan of marketing buzz words. You know the ones: words that get used over and over, all day long, to…

There is more to PCI than your POS software

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

There is an ugly truth in the world if you process your credit cards through your POS software. Businesses that fall under this model must understand that…

Take your work seriously, don't take yourself seriously

by Harvey Mackay — Author, Mackay Mitchell

"Dilbert," which is carried in 1,100 newspapers, has helped us laugh at the crazy dynamics of the workplace. Now if we could only start laughing at ourselves.

Social media raising stakes for customer service

May 2, 2012

Americans are growing more frustrated with customer service, and their social media savvy is making it hard for businesses to get away with ignoring the…

Retail Top 100 2012, No. 98: Guess

May 1, 2012