Universal, redbox renew 28-day-later vows

March 1, 2012

Universal Studios Home Entertainment and redbox, a wholly-owned subsidiary of Coinstar Inc., today announced the signing of a multi-year agreement that will…

VeriFone extends c-store digital media reach with LIFT Retail acquisition

March 1, 2012

VeriFone Systems Inc. today announced the acquisition of LIFT Retail Marketing Technology Inc., the provider of a digital marketing system designed to increase…

Fashion brand Boden puts focus on search and navigation for traditional and mobile e-commerce

March 1, 2012

SLI Systems has announced that Boden, a leading global retailer of men's, women's and children's apparel, has created a richer, more engaging online shopping…

GlobalShop 2012: Family Dollar using new technology to get 'on-site insight' to increase sales

Retailers can measure customer shopping patterns with ShopperGauge.

GlobalShop 2012: Consumers have a 'need for speed'

Retailers must be fast, flexible and mobile to succeed.

Kokley unveils new iPad apps for retailers

February 29, 2012

Kokley Inc. will introduce its software solutions for in-store iPad programs at GlobalShop 2012 and Digital Signage Expo. These include Kokley Complete as well…

Speakers, agenda announced for Retail Customer Experience Executive Summit

The third annual event is set to convene at Hotel Sax in Chicago on August 6-8, 2012.

Kroger's loyalty plan is fuel for thought

by Lisa Biank Fasig — Director, JZMcBride and Associates

The Kroger Co., the largest traditional supermarket chain in the country, is preparing to release its fourth-quarter and annual earnings March 1, and the…

How to spot a winner

by Harvey Mackay — Author, Mackay Mitchell

Vietnam is wars ago on the American landscape. Nobody associates it with winning, yet it offered one of the best and most perceptive stories about winning I've…

Marketing in a post-text world

by Doug Stephens — President, Retail Prophet Consulting

As you read this post, you are digesting a form of content that represents a quickly diminishing proportion of the total web content you consume each day. The…

How customer service can use social media

by Kimberly Nasief — President, Measure Consumer Perspectives

I saw a recent article on by DJ Heckes on the Yoga The Power blog about how social media can play a big part in customer service. That's something we've talked…

You're hot and you're cold ...

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

American retailers have been accused of being obsessively consumed with acquiring new customers, but negligent when it comes to retaining existing customers.

Video: Understanding the basics of QR codes

Nick Sears of rVue covers how QR codes work, and offers best practices for deploying them.

Tennessee mulling self-checkout beer ban

February 28, 2012

According to WBIR TV-10 in Knoxville, Tenn., the Tennessee legislature is considering a ban on beer sales at self-checkout terminals:

Study: 'Racioethnic consistency' between retail employees, customers boosts profit

February 28, 2012

According to a new study from Temple University, retailers can significantly increase their revenue and profitability by better mirroring the "racioethnic…

First Data's OfferWise streamlines offer redemption at the point of sale

February 28, 2012

First Data Corp. has announced the availability of its OfferWise solution, a new open platform that the company says simplifies the offer redemption process…

SearchDex unveils online shopper behavior analytics tool InferClick

February 28, 2012

Digital marketing company SearchDex has announced the release of InferClick, a new solution that it says empowers online retailers with actionable insights…

Eight ways retailers can leverage Pinterest

The new social sharing site is seeing explosive growth, and retailers are taking note.

Sainsbury's using QR codes

February 27, 2012

Sainsbury's launched today a new initiative to help show customers the difference that buying Fairtrade products makes to the lives of farmers and growers in…

Study: Shoppers don't think m-commerce is secure

February 27, 2012

Only a limited number of shoppers are using mobile technologies to buy their goods, despite ongoing investments in a multi-channel approach from retailers…