How customer service builds brand loyalty

by Peggy Carlaw — VP, Impact Learning Systems

Karen Freeman, Patrick Spenner, and Anna Bird bring up Three Myths About What Customers Want in the HBR Blog Network. These myths are based on information from…

If you don't have a destination, you'll never get there

by Harvey Mackay — Author, Mackay Mitchell

Setting goals is simply the long-term version of keeping track of your time. Actually, a three-step process is involved:

Retail Top 100 2012, No. 71: Twitter

June 14, 2012

Survey: Most shoppers give feedback, but few think it will do any good

June 14, 2012

Empathica Inc., a provider of customer experience management solutions, announced today that its Consumer Insights Panel survey of more than 6,500 U.S.

Kodak Australia partners with AFL, proves photo kiosks aren't dead

June 14, 2012

Fans of the Australia Football League can now print official match photos from 1,400 KODAK kiosks in retail locations throughout Australia. The kiosks allow…

RFID solution helps retailers improve store operations

June 13, 2012

A Web-based analysis tool built to assist retailers who are assessing the impact of RFID technology on their operations is now available from Impinj Inc., a…

Australian grocer scales back self-serve checkout

June 13, 2012

Woolworths, an Australian grocer, is cutting its self-service checkouts for customers in 400 retail outlets across the country. The kiosks, which launched in…

KIOSK to demo automated retail solution in New Orleans

June 13, 2012

KIOSK Information Systems will display its StoreBOT Automated Retail Platform June 20-21 at the NRF Loss Prevention Conference at the Ernest N. Morial…

Z Gallerie using Aruba technology for iPads

June 13, 2012

Z Gallerie, a retailer of home decor merchandise, has deployed Aruba Networks technology to support in-store sales and enhance customer engagement. Based on…

To beat showrooming, change the showroom

by Chris Petersen — Owner, IMS

Almost every other retail headline is about the growing tide of online sales and the rise of mobile shopping. CEA just forecasted that more shoppers will shop…

New global standard to 'make product recall more effective'

June 13, 2012

Improving product and consumer safety in the global supply chain is critical, which is why GS1, a not-for-profit organization that designs and manages a global…

Perry Ellis hoping to enhance customer experience with mobile POS

June 13, 2012

Perry Ellis International is hoping to improve its customers' shopping experiences, grow in-store sales and increase brand loyalty by implementing POS…

NRF: Retail spending down in May, retailers still optimistic

June 13, 2012

After a surprisingly strong first quarter, consumers in May took a more practical approach to their spending. According to the National Retail Federation, the…

Retail Top 100 2012, No. 72: Green retailing

June 12, 2012

European electrical retailer deploys behavior monitoring system

June 12, 2012

Electrical retailer Dixons Retail is implementing Accuworks' behavior monitoring system in hopes of increasing the frequency and visibility of colleague…

Software start-up raises $30 M to 'reignite growth in retail industry'

June 12, 2012

LightSpeed, a Canadian software company that promises to help retailers revolutionize in-store shopping, has raised $30 million in Series A funding from Accel…

Swiss coffee company opens boutique in Macy's

June 12, 2012

Switzerland-based Nespresso has opened its first "Boutique-in-Shop" at the Macy's Dadeland Mall in Miami.

Apple's Passbook to help retailers offer loyalty programs

June 12, 2012

Retailers may soon have access to yet another payment and loyalty card option with Apple releasing Passbook Monday at its Worldwide Developer Conference in San…

John Lewis using OpenSpan tech to enhance customer service

June 12, 2012

OpenSpan Inc., a provider of user process analytics, optimization and automation solutions, is now working with John Lewis, a department store group with…

Lessons learned from the Transit of Venus

by James Tenser — Principal, VSN Strategies

Recently I attended an event that will never be repeated in your or my lifetime. It was a viewing of the transit of the planet Venus across the face of the…