How to spot a winner

by Harvey Mackay — Author, Mackay Mitchell

Vietnam is wars ago on the American landscape. Nobody associates it with winning, yet it offered one of the best and most perceptive stories about winning I've…

Marketing in a post-text world

by Doug Stephens — President, Retail Prophet Consulting

As you read this post, you are digesting a form of content that represents a quickly diminishing proportion of the total web content you consume each day. The…

How customer service can use social media

by Kimberly Nasief — President, Measure Consumer Perspectives

I saw a recent article on by DJ Heckes on the Yoga The Power blog about how social media can play a big part in customer service. That's something we've talked…

You're hot and you're cold ...

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

American retailers have been accused of being obsessively consumed with acquiring new customers, but negligent when it comes to retaining existing customers.

Video: Understanding the basics of QR codes

Nick Sears of rVue covers how QR codes work, and offers best practices for deploying them.

Tennessee mulling self-checkout beer ban

February 28, 2012

According to WBIR TV-10 in Knoxville, Tenn., the Tennessee legislature is considering a ban on beer sales at self-checkout terminals:

Study: 'Racioethnic consistency' between retail employees, customers boosts profit

February 28, 2012

According to a new study from Temple University, retailers can significantly increase their revenue and profitability by better mirroring the "racioethnic…

First Data's OfferWise streamlines offer redemption at the point of sale

February 28, 2012

First Data Corp. has announced the availability of its OfferWise solution, a new open platform that the company says simplifies the offer redemption process…

SearchDex unveils online shopper behavior analytics tool InferClick

February 28, 2012

Digital marketing company SearchDex has announced the release of InferClick, a new solution that it says empowers online retailers with actionable insights…

Eight ways retailers can leverage Pinterest

The new social sharing site is seeing explosive growth, and retailers are taking note.

Sainsbury's using QR codes

February 27, 2012

Sainsbury's launched today a new initiative to help show customers the difference that buying Fairtrade products makes to the lives of farmers and growers in…

Study: Shoppers don't think m-commerce is secure

February 27, 2012

Only a limited number of shoppers are using mobile technologies to buy their goods, despite ongoing investments in a multi-channel approach from retailers…

AT&T opens high-tech, bilingual store in Queens

February 27, 2012

New York Yankees pitcher Dwight Gooden was on site today to help AT&T celebrate the grand opening of its largest and newest store in New York.

UK kitchenware retailer tracking inventory with new technology

February 27, 2012

Lakeland, a U.K. kitchenware retailer with 57 stores and a multi-channel business, has started to implement Maple Lake's merchandise planning solution in a bid…

Retailers increasing traffic with Pinterest

Retailers are using Pinterest, the newest social media site, to grow traffic and increase sales.

PeopleMatter Secures $14 Million Series C Funding led by Morganthaler Ventures

PeopleMatter, provider of the fastest-growing talent management solution (TMS) specifically designed for hourly workforces in the service industry, announced…

MasterCard EMV announcement: The reality

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

In 2011, Visa announced a plan to introduce the Europay MasterCard Visa standard (EMV) to the US market, and to do so, they determined that they should…

Skunkworks, reorganization and other tactics to excel in the digital age

by Aaron Shapiro — CEO, HUGE

Outside of the technology sector, most of the large companies that I encounter are startlingly similar.

ShopIgniter releases platform to secure Facebook purchases

February 24, 2012

ShopIgniter has launched a social commerce platform to help secure Facebook purchases. The suite includes tools and back-end integration to execute integrated…

Report predicts future of mobile commerce

February 24, 2012

More than half of the U.S. smartphone population used their phone to perform retail research while inside a store in 2011, illustrating the emergence of savvy…