Four tips for exceeding your customer's expectations

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

When we exceed a customer's expectation he/she is more likely to make a purchase, become a repeat customer, and tell others about their great experience in our…

Coinstar's redbox to buy NCR's Blockbuster kiosks

February 6, 2012

Coinstar Inc, owner of redbox, is buying NCR Corp's Blockbuster-branded DVD kiosks.

Low prices and drug shortages

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

"Essentially all of the drug shortages that occur in the U.S. arise in the generics market, where profitability is fairly low," Greg Conko, of the Competitive…

Microsoft receives mobile wallet patent

February 6, 2012

Technology website Tom's Guide is reporting on a patent filing released last week by the U.S. Patent and Trademark Office. The patent, issued to Microsoft in…

Study: Young adults' use of technology when shopping is overstated

February 6, 2012

The use of technology for shopping by 18-25 year-olds is overstated, according to a survey done by a group of LIM College students and in conjunction with the…

NanoLumens NanoSlim display pretties up MAC Cosmetics store in SoHo

February 6, 2012

NanoLumens announced today that it has deployed one of its new NanoSlim LED displays in the front window of a brand new retail cosmetics store in New York's…

Verizon, redbox partner to offer physical, digital rentals

February 6, 2012

Verizon and Coinstar's redbox are partnering to offer a streaming service to compete with Netflix.

European retail sales declined in December

February 3, 2012

Unemployment at a 14-year high and government spending cuts have zapped consumer demand and caused European retail sales to take an unexpected nose dive in…

Coinstar may take revenue hit from increased debit card fee

February 3, 2012

Coinstar Inc, parent of DVD-rental firm redbox, may report slightly lower than expected fourth-quarter earnings as the company grapples with a new federal law…

Neiman Marcus makes over 'Art of Fashion' campaign

February 3, 2012

Susan Sarandon and her daughter, Eva Amurri Martino, are part of Neiman Marcus' Spring 2012 Art of Fashion campaign that includes 14 portraits of mothers and…

Owner of Avenue Clothing to get $25 million loan

February 2, 2012

A Manhattan judge ruled today that United Retail Group Inc., owner of the Avenue plus-size women's clothing stores, may borrow $25 million on an interim basis…

Retailers reporting mixed sales for January

February 2, 2012

Retailers are reporting mixed sales results for January, according to Thomson Reuters.

NRF 2012: Interactive signage with a brand focus

Geoffrey Bessin with IntuiLab talks about the importance of integrating the look and feel of a brand with the look and feel of interactive digital signage.

No more 28 days later? Warner deal with redbox expires

February 1, 2012

According to the Los Angeles Times, Warner Bros.' deal with redbox has expired without an agreement between the two companies over how long to delay DVDs…

PayPal's showroom displays its vision for payments

by James Wester — Editor 1, Mobile Payments Today

The company's New York store offers retailers a glimpse of its offline strategy.

Pew: In-store mobile commerce is growing

February 1, 2012

More than half of adult cell phone owners used their cell phones to help them with purchasing decisions while shopping in stores during the 2011 holiday…

Sears' Valentine's Day survey reveals gifting trends

February 1, 2012

About 40 percent of the men and women in relationships expect to get engaged on Valentine's Day this year, according to a survey conducted by Sentient Decision…

Ogilvy Digital Lab drawn to Magnetic 3D digital signage

February 1, 2012

Magnetic 3D, a global provider of autostereoscopic "glasses-free" 3-D displays and digital signage solutions, today announced that it has been selected by…

NRF 2012: The ins of visual in-store customer analytics

Andy Talbot, CEO of LightHaus Logic, talks about the functionality of visual analytics--those of systems generally as well as those of LightHaus--in this…

iPad Enclosures, Socket Mobile create barcode scanning solutions for iPad

January 31, 2012

Socket Mobile, a provider of mobile productivity solutions, is partnering with iPad Enclosures to combine iPad Enclosures' tablet mounts and stands with the…