'Engage or Die' at CETW SF

January 26, 2012

Organizers of the Customer Engagement Technology World trade show recently announced that Brian Solis, author on new media and principal at Altimeter Group…

NRF 2012: Foresee-ing the customer experience

Analytics company Foresee discussed how software and metrics can help retailers eliminate the guesswork from evaluating their performance with shoppers.

NRF 2012: The 360-degree scanner evolves

At retail's Big Show, Wincor Nixdorf showed the lastest generation of its flagship self-checkout unit.

Review: LightSpeed focuses on retailer's experience to improve the customer's experience

Mac-based POS offers desktop, laptop, web, iPhone, iPod touch and iPad functionality out-of-the-box.

My rich best friend, Apple

by Lisa Biank Fasig — Director, JZMcBride and Associates

Apple Inc. posted its largest quarterly profit ever on Jan. 24. So good, in fact, that it places the iPhone maker among an elite group populated by very few…

JCPenney unveils plans for drastic overhaul

January 25, 2012

At an event this morning in New York, J. C. Penney Company Inc. revealed its "plans to become America's favorite store."

Consumers receive mixed messages on payment choice

January 25, 2012

Recent debit card regulations have transformed market incentives for payments, creating a confusing environment for consumers, according to a press release…

IBM launches analytics appliance to help retailers track trends

January 25, 2012

IBM has created a new analytics appliance that analyzes up to petabytes of big data, including consumer sales data and online shopping trends, to help…

Groupon deals hit Chicago kiosks

January 25, 2012

Groupon coupons will soon be available at 30 kiosks with touchscreen displays throughout Chicago, according to the Sun Times.

Bill-pay kiosks driving into Philippines

January 25, 2012

GWD Media, Genkiosk's international supplier of kiosk software, is moving into new regions, recognizing the economic boom in self-service in countries such as…

Pop-up store popping up in Super Bowl Village

January 24, 2012

Long before football fans began descending on Indianapolis in advance of Super Bowl XLVI, an installation team from Image 4 of Manchester, N.H., arrived to…

Honeywell offering total retail solution

January 24, 2012

Honeywell has created several hardware components to help retailers increase productivity levels, including a hybrid bioptic scanner, a mobile computer and…

Media Logic now tracking the social effectiveness of 70 new brands

January 24, 2012

Based on data gathered through its Retail Social Juice Index (RSJI), Media Logic announced the addition of 70 new brands to its Retail Social Juice Index…

Study: redbox is still king

January 24, 2012

Coinstar’s redbox is the most popular source of DVD and Blu-ray disc rentals, according to an NPD survey released Thursday.

Survey says: 51% of shoppers seek online access via in-store kiosks

January 24, 2012

More than half (51 percent) of shoppers in the United States seek out in-store kiosks for access to the retailer's website, according to a recent survey from…

Do higher prices drive customers away?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Higher prices = lost customers. That's a common belief among business owners. Is it true?

Three Benefits of Automated Project Management

The right project management tool can save deployers time, offer better information and provide cost savings.

New Publix design, Valrico, Florida

The retailer recently opened a new 54,000 square-foot store in Valrico, Florida, built around a selection of earth-friendly, all-natural and organic products

IBM announces new m-commerce tools for retail

by James Wester — Editor 1, Mobile Payments Today

The company says new software reflects changing consumer expectations.

Are you 1 of the 80 percent? 4 ways to avoid failing at multi-channel

Retailers must focus on customers' desires to get them to buy across channels.