Study: Retailers must embrace multi-channel retailing

January 23, 2012

Today's retailers are facing pressure to improve the shopping experience through various channels, according to a study called "The SoMoLo Imperative: Social…

Procter & Gamble seeking way to scan coupons to phones

January 23, 2012

Coupons are coming to consumers' phones, according to Procter & Gamble, who just signed a deal with a Silicon Valley start-up to find a way to scan coupons…

First Insight to provide predictive analytics for Pac Sun

January 23, 2012

First Insight recently created a partnership with Pacific Sunwear to provide the retailer with consumer-driven analytics to help it make faster and more…

Marks & Spencer, NCR bring online fashion in-store

January 23, 2012

Marks & Spencer is working with NCR Corporation to trial new multi-media zones in its stores that combine digital touchscreens, video walls and displays of…

EarthLink releases software to help retailers focus on core business

January 23, 2012

EarthLink, an IT services and communications provider with hundreds of local, regional and national retail clients such as GNC, HoneyBaked Ham and The Sleep…

NRF 2012: Is PCI fundamentally inadequate?

Representatives of one NRF exhibitor have launched an Occupy PCI movement, saying their holistic approach provides better data security.

Fujitsu creates self-checkout solution to fit 'any retailer's environment'

January 20, 2012

Fujitsu recently launched its U-Scan Compact self-checkout solution to enable retailers to offer customers efficient and flexible check-out experiences…

Gifting kiosks hitting European stores

January 20, 2012

Stanton Consultancy, a global foreign exchange and prepaid automation specialist, and Self-Service Networks, a provider of turnkey self-service kiosk, Web and…

NRF 2012: Phone charging as bait for digital signage

NEC's Rich Ventura talks about his company's combination phone-charging kiosk and digital sign with interactive messaging. Applications include retail…

NRF12: Five traits retailers must possess to be future proof

Brick-and-mortar retailers looking for ways to stay relevant got some advice on Tuesday at NRF's Big Show.

Opinion: Why Nordstrom's loyalty program is so effective

Loyalty marketing is, and should always be, much bigger than just points, thresholds or incentives.

ComQi mobile apps get in touch with digital signage

January 19, 2012

ComQi, global multichannel message management provider, has announced the launch of five new place-based mobile applications interacting with digital signage…

VendorSafe launches network to protect variety of payment options

January 19, 2012

VendorSafe Technologies, a provider of PCI-DSS compliant network security, has packaged some of its services to create a network environment for new payment…

Staples Canada implements customer experience management program

January 18, 2012

Agility Metrics announced that it has been chosen by Staples Canada to run its Customer Experience Management program at more than 300 Staples and Bureau en…

NRF12: Opening remarks from NRF president Matthew Shay

Successes on Capitol Hill were the highlight of the opening address.

Whither retail? Some thoughts as NRF 2012 winds down

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

The National Retail Federation (NRF) is just winding down its 101st "Big Show" in New York as I write this. The focus is pretty timely: it's all about jobs and…

NRF12: Why retailers should heart Conscious Capitalism

Executives of Whole Foods and Container Store lay out the four elements of Conscious Capitalism.

The world would like to buy a Coke

by Lisa Biank Fasig — Director, JZMcBride and Associates

Might as well keep that Coca-Cola on ice. The tallies are in, and the Real Thing is the real deal when it comes to world's best brand – again.

NRF survey: Amazon is tops in customer service

January 18, 2012

Consumers have spoken: Amazon.com has the best customer service among U.S. retailers, according to a survey of thousands of shoppers. In a survey of 9,37…

Sainsbury's signs up for NCR's predictive services for POS and self-checkout

January 17, 2012

NCR Corp. recently announced that U.K.-based supermarket chain Sainsbury's has entered into a five-year managed service agreement which will see Sainsbury's…